Daytime Patient Concierge & Scheduling Specialist

Wolfe Eye Clinic; Cedar Falls (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and dental benefits

401k

Paid time off

Job summary

Wolfe Eye Clinic in Cedar Falls, IA, is seeking a full-time Patient Representative to greet patients, handle registration, answer phones, schedule appointments, and verify demographics and insurance information. The role includes collecting payments, maintaining HIPAA-compliant records, and coordinating with staff, physicians, and patients in a fast-paced clinic.

The ideal candidate has strong patient service skills, professional appearance, and solid communication abilities.

Qualifications

• Ability to demonstrate strong patient service skills.
• Ability to effectively enter information into a variety of computer programs.
• Ability to portray a professional attitude and appearance.
• Ability to demonstrate strong verbal and written communication skills.
• Ability to thrive in a fast-paced environment.
• Preferred: Previous experience in a medical office.
• Preferred: Previous experience with an electronic medical record or medical office software.

Responsibilities

• Greet patients and visitors with courteous, caring, and professional assistance.
• Register patients and manage dismissal at the end of visits.
• Answer telephone calls in a clear, professional manner.
• Schedule, reschedule, and cancel patient appointments.
• Collect and verify demographic and insurance information; enter into systems.
• Process payments and issue receipts; maintain HIPAA-compliant records.
• Use office equipment (fax, printer, scanner) effectively.
• Interact with coworkers, physicians, and patients.
• Perform other duties as needed.

Skills

Patient service

Verbal communication

Written communication

Professional appearance

Fast-paced environment

Tools

Electronic Medical Record (EMR) software

Job description

Wolfe Eye Clinic in Cedar Falls, IA, is seeking a full-time Patient Representative to greet patients, handle registration, answer phones, schedule appointments, and verify demographics and insurance information. The role includes collecting payments, maintaining HIPAA-compliant records, and coordinating with staff, physicians, and patients in a fast-paced clinic.

The ideal candidate has strong patient service skills, professional appearance, and solid communication abilities.