Patient Care Coordinator I - Cedar Creek Eye Center

Keplr-Vision-Group; Winchester (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Keplr-Vision-Group is hiring a Patient Care Coordinator I to deliver exceptional patient service at the front desk and over the phone. The role includes scheduling appointments, greeting patients, and handling check-in/out while supporting the practice manager with routine admin tasks.

The ideal candidate has 1+ years of customer service experience and a professional, personable manner. Training is available for the right candidate in a full-time, on-site setting.

Qualifications

• Customer service experience preferred; training available.
• Professional, positive, and personable demeanor.
• Ideal candidate has 1+ years of experience.

Responsibilities

• Speak with patients on the phone and provide high-quality service.
• Schedule appointments and manage calendar needs.
• Greet patients and assist with check-in/check-out processes.
• Perform a variety of front desk administrative duties.

Skills

Customer service

Attention to detail

Multi-tasking

Basic computer skills

Professional patient interaction

Job description

Patient Care Coordinator I

General job Description & Responsibilities

This is a customer-facing position that provides the highest-quality client service and patient care at the practice. Primary responsibilities include:

• Speaking with patients on the phone
• Scheduling appointments
• Greeting patients
• Patient check in and out
• A variety of front desk administrative duties

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. Experience preferred, but we are willing to train someone with good customer service skills and a desire to learn. Positive, professional, and personable. The ideal candidate will have 1+ years of experience and:

• Excellent time management skills
• Attention to detail
• Efficiency at multi-tasking
• Proficiency with computers and basic systems
• The ability to interact with patients in a professional and friendly manner

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Business Office