Clinic Receptionist: Patient Concierge & Front Desk Pro

Trinity Health; Mason City (IA); On-site; USD 18,000 - 25,000; Full time

Job summary

Trinity Health in Mason City, IA seeks a Clinic Receptionist to greet patients, manage front desk duties, and support efficient check-in and appointment scheduling in a fast-paced clinic environment. The role requires strong interpersonal and communication skills, basic insurance and billing awareness, and the ability to maintain confidentiality while handling sensitive patient information.

This full-time position follows a day-shift pattern with standard clinic hours and involves data entry

Qualifications

• Proven ability to greet patients and visitors warmly and professionally.
• Capable of handling phone calls and directing inquiries.
• Maintain patient confidentiality and follow clinic policies.

Responsibilities

• Greet patients and visitors at the front desk.
• Manage front desk operations including check-in and appointment scheduling.
• Verify insurance eligibility and collect copays/deductibles at time of service.
• Enter demographics, insurance, and relevant data into the EMR and related systems.
• Respond to phone inquiries and route to appropriate staff.

Skills

Interpersonal skills

Communication

Customer service

Confidentiality

Education

High school diploma or equivalent

Job description

Trinity Health in Mason City, IA seeks a Clinic Receptionist to greet patients, manage front desk duties, and support efficient check-in and appointment scheduling in a fast-paced clinic environment. The role requires strong interpersonal and communication skills, basic insurance and billing awareness, and the ability to maintain confidentiality while handling sensitive patient information.

This full-time position follows a day-shift pattern with standard clinic hours and involves data entry