Daytime Office Dispatcher & Admin Assistant

SERVPRO; United States; Remote; USD 34,000 - 37,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Relocation bonus

Signing bonus

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Flexible schedule

Job summary

SERVPRO Team Doyle in Scranton, PA is seeking an organized, tech-savvy Office Administrative Assistant to act as the heart of our office. You’ll coordinate schedules, manage job files, and support field technicians and management in a fast-paced environment.

This daytime-only, in-office role offers a stable Monday–Friday, 8:00 AM–5:00 PM schedule with no nights or weekends, a comprehensive benefits package, and opportunities for advancement within a growing team.

Qualifications

• Minimum 2+ years of administrative or office experience in a fast-paced setting.
• Experience in Construction, Restoration, HVAC, Plumbing, Building Trades, or Property Management is highly preferred.
• Proficient in Microsoft Office and Google Workspace.
• Fast and accurate typing/data entry skills are essential.
• Excellent written, verbal, and interpersonal communication.

Responsibilities

• Be the welcoming voice on the phone, receiving incoming emergency/service calls, gathering customer details with empathy, and delivering exceptional service.
• Data Entry & Job Management: Accurate and rapid entry of customer profiles, job notes, dispatch logs, and claim details into industry-specific management software.
• Dispatch & Scheduling: Assist in coordinating schedules and dispatching field crews, technicians, and project managers efficiently across the Scranton area.
• File Audit & Billing Preparation: Organize job files, review paperwork for accuracy, compile documentation for insurance adjusters, and ensure precise records from job start to completion.
• Administrative Support: Manage office correspondence, handle email inquiries, process daily paperwork, and support office managers with general clerical duties.

Skills

Fast-Paced Experience

Top-Notch Communication

Data Entry

Organizational Skills

Composure Under Pressure

Tools

Microsoft Office

Google Workspace

Database management

Mobile/cloud software

Job description

SERVPRO Team Doyle in Scranton, PA is seeking an organized, tech-savvy Office Administrative Assistant to act as the heart of our office. You’ll coordinate schedules, manage job files, and support field technicians and management in a fast-paced environment.

This daytime-only, in-office role offers a stable Monday–Friday, 8:00 AM–5:00 PM schedule with no nights or weekends, a comprehensive benefits package, and opportunities for advancement within a growing team.