Administrative Assistant

IICRC; United States; Remote; USD 34,000 - 37,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Relocation bonus

Signing bonus

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Flexible schedule

Job summary

SERVPRO Team Doyle in Scranton, PA seeks an organized Office Administrative Assistant/Dispatcher to serve as the heart of our office. You will handle customer inquiries, manage schedules, and support field technicians and management in a fast-paced environment.

This daytime, in-office role offers a stable Mon-Fri schedule, competitive hourly pay, and a comprehensive benefits package including health, dental, vision, 401(k) with match, PTO, and opportunities for advancement.

Qualifications

• Minimum 2+ years of administrative or office experience.
• Experience in Construction, Restoration, HVAC, Plumbing, Building Trades, or Property Management preferred.
• Strong computer and typing/data entry skills.
• Excellent written, verbal, and interpersonal communication.
• Local presence in Greater Scranton area.

Responsibilities

• Serve as primary contact for customers during critical moments.
• Enter customer profiles, job notes, dispatch logs, and claims into software.
• Coordinate schedules and dispatch field crews and managers.
• Audit files and prepare billing documents for insurers.
• Provide administrative support to office managers and team.

Skills

Administrative experience

Tech proficiency

Data entry

Communication skills

Attention to detail

Tools

Microsoft Office

Google Workspace

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Relocation bonus
• Signing bonus
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule

Office Administrative Assistant / Dispatcher

Location: Scranton, PA

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (No Nights! No Weekends!)

Position Type: Full-Time | In-Office

Company: SERVPRO Team Doyle

About the Opportunity

Are you an organized, tech-savvy administrative professional who thrives in a fast-paced environment? Do you excel at multi-tasking, managing customer inquiries with care, and keeping office operations running like clockwork?

SERVPRO® of Greater Scranton is seeking an energetic, detail-driven Office Administrative Assistant to serve as the heart of our office team! In this pivotal role, you will be the primary point of contact for our customers during critical moments, coordinating schedules, managing job files, and supporting field technicians and management.

If you have experience in a fast-moving office environment—especially within Construction, Building Trades, Property Management, or Restoration—and are looking for a reliable, daytime-only career with a supportive company culture, this position is for you!

Why You’ll Love Working With Us

• Predictable Schedule & Work-Life Balance: Enjoy a stable Monday through Friday, 8:00 AM – 5:00 PM schedule. No weekends, no late nights, and no mandatory on-call hours!
• Competitive Compensation: Generous hourly pay structured around your experience and skill set.
• Comprehensive Benefits Package:
  • Full Health, Dental, and Vision Insurance
  • Paid Time Off (PTO) & Paid Holidays
  • 401(k) Retirement Plan with Company Match
  • Life Insurance & Disability Options
• Career Advancement: Continuous training, professional development opportunities, and internal promotion pathways.
• Positive Team Culture: Join a tight-knit, collaborative team serving the Greater Scranton community.

Key Responsibilities

• Customer Interaction & Communication: Be the welcoming voice on the phone, receiving incoming emergency/service calls, gathering customer details with empathy, and delivering exceptional service.
• Data Entry & Job Management: Accurate and rapid entry of customer profiles, job notes, dispatch logs, and claim details into industry-specific management software.
• Dispatch & Scheduling: Assist in coordinating schedules and dispatching field crews, technicians, and project managers efficiently across the Scranton area.
• File Audit & Billing Preparation: Organize job files, review paperwork for accuracy, compile documentation for insurance adjusters, and ensure precise records from job start to completion.
• Administrative Support: Manage office correspondence, handle email inquiries, process daily paperwork, and support office managers with general clerical duties.

Qualifications & Key Requirements

• Fast-Paced Experience: Minimum 2+ years of administrative or office experience in a fast-paced setting. Experience in Construction, Restoration, HVAC, Plumbing, Building Trades, or Property Management is highly preferred!
• Tech-Savvy & Computer Proficiency: Strong command of Microsoft Office (Word, Excel, Outlook), Google Workspace, database management, and mobile/cloud software. Fast and accurate typing/data entry skills are essential.
• Composure Under Pressure: Ability to stay calm, focused, and organized when handling multiple tasks or high-priority calls.
• Top-Notch Communication: Excellent written, verbal, and interpersonal skills with a warm, professional phone presence.
• Meticulous Attention to Detail: High level of accuracy when managing numerical data, job notes, and customer records.
• Local Presence: Located in or near the Greater Scranton area with reliable transportation.

Join the SERVPRO Team in Scranton!

If you are looking for a rewarding administrative role where your sharp organizational skills and upbeat personality will truly make a difference, we want to hear from you.

Compensation: $25.00 - $27.00 per hour

Team Doyle operates six SERVPRO franchises across Northeastern PA, anchored by our headquarters in Allentown and Scranton. We are a diverse team of over 100 professionals working across six local facilities and a growing remote workforce nationwide.

Out of more than 2,400 individually owned and operated SERVPRO franchises, Team Doyle ranks as a Top 100 franchisee - ranking #2 in our region (PA, NJ, DE & NY) and #48 nationally by job volume.

We are actively growing- explore our open positions below, and check back often as new opportunities open up!

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.