Daytime Member Services Associate - Front Desk

Concord Fitness, LLC; Concord (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Concord Fitness, LLC in Concord, CA is seeking a Member Services Representative to deliver a superior level of customer service to Planet Fitness members, prospective members and guests. You will greet members, enroll new members, answer questions, and support club management.

You will handle front desk duties, manage member accounts, and help maintain a clean, welcoming environment. This role offers a friendly team atmosphere and opportunities to grow within a fitness-focused company.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:<br>Answer phones in a friendly manner and assist callers with a variety of questions.<br>Check members into the system.<br>Take prospective members on tours.<br>Sign up new members calculating rates and monthly payment amounts.<br>Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Punctuality

Basic computer skills

Teamwork

Positive attitude

Fitness passion

Education

High School diploma/GED

Job description

Concord Fitness, LLC in Concord, CA is seeking a Member Services Representative to deliver a superior level of customer service to Planet Fitness members, prospective members and guests. You will greet members, enroll new members, answer questions, and support club management.

You will handle front desk duties, manage member accounts, and help maintain a clean, welcoming environment. This role offers a friendly team atmosphere and opportunities to grow within a fitness-focused company.