Day Shift CSR: Detail‑Oriented Customer Service Pro

Gabriel Group; Hurricane (WV); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

PTO

401k

Job summary

Best Virginia Heating and Cooling is seeking a Customer Service Representative to serve as the main contact for customers, resolving inquiries and building relationships. You will learn the call script, participate in training, and maintain accurate customer data.

The role requires proficiency with Microsoft Office and a commitment to delivering exceptional service, with scheduled hours 8:00 AM to 4:30 PM and on-site work in Teays Valley, WV.

Qualifications

• Customer service focus with strong communication skills.
• Attention to detail and accuracy in data entry and notes.
• Willingness to learn call scripts and participate in training.
• Comfort with using Microsoft Office suite for documentation and reporting.

Responsibilities

• Serve as the primary point of contact for customers.
• Resolve inquiries and build positive relationships.
• Maintain and update customer database with accurate information.
• Maintain communication with dispatch and manager.

Skills

Customer service

Communication

Attention to detail

Problem solving

Teamwork

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Best Virginia Heating and Cooling is seeking a Customer Service Representative to serve as the main contact for customers, resolving inquiries and building relationships. You will learn the call script, participate in training, and maintain accurate customer data.

The role requires proficiency with Microsoft Office and a commitment to delivering exceptional service, with scheduled hours 8:00 AM to 4:30 PM and on-site work in Teays Valley, WV.