Digital Champion Customer Service Representative

Western Heating, Air, & Plumbing; Sandy (UT); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Healthcare premium coverage

401k with company match

13 vacation days and 6 paid holidays

Job summary

A reputable service company in Sandy, UT, is seeking a dedicated Customer Service Representative to join their team. The ideal candidate will manage incoming calls, resolve customer issues, and provide product information while embodying the company’s core values of Family, Integrity, Excellence, and Gratitude. This role offers flexible scheduling, competitive benefits, and opportunities for career advancement, supporting work-life balance.

Qualifications

• Excellent communication skills and a passion for helping customers.
• Ability to manage a high volume of calls effectively.
• Skilled at building relationships and trust with clients.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Skills

Customer service

Communication

Problem-solving

Empathy

Job description

Join to apply for the Customer Service Representative role at Western Heating, Air, & Plumbing.

Western Heating + Air + Plumbing is seeking a dedicated Customer Service Rep to join our team. We are a company that prides itself on our core values of Family, Integrity, Excellence, and Gratitude. Our team is the heart of our service, and we strive to provide an environment that reflects these values in every interaction.

Role Overview

The Customer Service Representative (CSR) will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.

Why Join Us?

• Work Life Balance: We understand the importance of ensuring that you have time with your families.
• Benefits: We pay almost 100% of your healthcare premiums and 50% for your family!
• Retirement Plan: 401k with company match.
• Paid Time Off: 13 vacation days + 6 paid holidays.
• Career Growth: We offer a clear path for advancement, whether you're looking to grow within the customer service department as a CSR Lead or explore other departments within the company.

Job Responsibilities

• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Schedule

• 11:30am - 8pm during the summer (until September).
• 9:30am - 6:00pm (September - May).
• Weekends (Rotating Saturdays).