Customer Service Representative

Just Right Plumbing, Heating, & Cooling; Sandy (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Work Life Balance

Health insurance coverage

401k with company match

Paid Time Off

Career growth opportunities

Job summary

A local service company in Sandy, Utah, is seeking a Customer Service Representative to manage customer inquiries, resolve issues, and promote satisfaction. The ideal candidate should have strong communication skills and a passion for helping customers. This role offers a comprehensive benefits package, including health coverage and a retirement plan, along with a clear path for career growth.

Qualifications

• Ability to manage large amounts of incoming calls.
• Experience in generating sales leads.
• Strong communication skills for building relationships.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs.
• Handle customer complaints and provide solutions.

Skills

Customer orientation

Problem-solving

Communication

Empathy

Sales capability

Job description

Customer Service Representative role at Just Right Plumbing, Heating, & Cooling

Just Right Heating, Cooling & Plumbing is a heating and cooling company that was formally started in 2004, but our founder, Dan Dearden, started in the business back in 1977. We have multiple locations throughout Utah with only one goal: to train each and every technician to deliver trustworthy, professional service to our customers.

Just Right is looking for a customer-oriented service representative to join our team! The Customer Service Representative (CSR), will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Why Join Us? We understand the significant impact your job has on you and your loved ones, so we offer a comprehensive benefits package to support your health, family, and lifestyle.

• Work Life Balance: We understand the importance of ensuring that you have time with your families.
• Benefits: We pay almost 100% of your healthcare premiums and 50% for your family!
• Retirement Plan: 401k with company match.
• Paid Time Off: 13 vacation days + 6 paid holidays!
• Career Growth We offer a clear path for advancement, whether you're looking to grow within the customer service department as a CSR Lead or explore other departments within the company.

Requirements

Job Responsibilities:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Schedule

• 11:30am - 8pm during the summer (until September)
• 9:30am - 6:00pm (September - May)
• Weekends (Rotating Saturdays)