Day Shift Call Center Representative

Gabriel Group; Hurricane (WV); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

PTO

401k

Job summary

Best Virginia Heating and Cooling is seeking a Customer Service Representative to serve as the main contact for customers, resolving inquiries and building relationships. You will learn the call script, participate in training, and maintain accurate customer data.

The role requires proficiency with Microsoft Office and a commitment to delivering exceptional service, with scheduled hours 8:00 AM to 4:30 PM and on-site work in Teays Valley, WV.

Qualifications

• Customer service focus with strong communication skills.
• Attention to detail and accuracy in data entry and notes.
• Willingness to learn call scripts and participate in training.
• Comfort with using Microsoft Office suite for documentation and reporting.

Responsibilities

• Serve as the primary point of contact for customers.
• Resolve inquiries and build positive relationships.
• Maintain and update customer database with accurate information.
• Maintain communication with dispatch and manager.

Skills

Customer service

Communication

Attention to detail

Problem solving

Teamwork

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

• Location 892 Orchard Park Rd,Hurricane, WV, 25526-1219,United States

Job Location

Teays Valley, WV

Job Description

We are seeking a friendly, professional, and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service, resolving inquiries, and building positive relationships. This position requires strong communication skills, attention to detail, and a commitment to delivering outstanding customer experience.

Key Tasks

This is a regular shift, the hours are 8-4:30pm.

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
• Must be hungry, humble, smart, and coachable.
• You will need to prioritize meticulous note taking.
• Must be detail-oriented.

Why Choose Best Virginia Heating and Cooling

• Competitive pay – $16-18 per hour
• Medical Insurance – We pay 100% of employee premium for health, dental, & vision insurance. Family can be added at employee expense. Insurance available first of the month after thirty (30) consecutive days of employment.
• Short Term Disability, Long Term Disability, Life Insurance, & AD&D included at no cost.
• Work Life Balance – Thirteen (13) days Paid Time Off. The first year will be prorated based on month of hire. Employee is eligible to use PTO after 90 days of consecutive employment.
• 401k Plan – 3% match at 100% and additional 2% is matched at 50%. Eligible after six (6) consecutive months of employment.
• Latest Technology – Laptop and access to integrated software.
• Paid Industry Leading training.