Customer Service Representative

Just Right Plumbing Co.; Utah; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Healthcare premiums covered

401k with company match

Paid time off

Job summary

A local home services company is seeking a Customer Service Representative to provide product information and resolve issues for customers. The ideal candidate will possess strong communication skills and a customer-oriented mindset. Responsibilities include managing calls, generating leads, and ensuring customer satisfaction. This full-time position offers a supportive benefits package, promoting work-life balance and career growth.

Qualifications

• Ability to manage large amounts of incoming calls.
• Experience in generating sales leads.
• Skills to build trust with customer accounts.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints and provide appropriate solutions.

Skills

Customer-oriented

Problem-solving

Effective communication

Empathy

Job description

Overview

Just Right Heating, Cooling & Plumbing is a heating and cooling company that was formally started in 2004, but our founder, Dan Dearden, started in the business back in 1977. We have multiple locations throughout Utah with only one goal: to train each and every technician to deliver trustworthy, professional service to our customers.

Just Right is looking for a customer-oriented service representative to join our team!

The Customer Service Representative (CSR) will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. CSRs can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Benefits

Why Join Us?

We understand the significant impact your job has on you and your loved ones, so we offer a comprehensive benefits package to support your health, family, and lifestyle.

• Work Life Balance: We understand the importance of ensuring that you have time with your families.
• Benefits: We pay almost 100% of your healthcare premiums and 50% for your family!
• Retirement Plan: 401k with company match.
• Paid Time Off: 13 vacation days + 6 paid holidays!
• Career Growth We offer a clear path for advancement, whether you're looking to grow within the customer service department as a CSR or explore other departments within the company.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Schedule

• 11:30am - 8pm during the summer (until September)
• 9:30am - 6:00pm (September - May)
• Weekends (Rotating Saturdays)