Customer Service Representative

Air Conditioning Specialist, INC; Bluffton (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Howell Chase Heating & Air Conditioning in Bluffton, SC is seeking a Customer Service Representative to join a fast-growing, busy team. You will respond promptly to customer inquiries via phone, email, and chat, resolve issues, and provide accurate information about products and services in a dynamic, service-focused environment.

This role offers a performance-based pay structure complementing hourly rates.

Qualifications

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently and professionally.
• Provide accurate information about products and services.
• Document and update customer records with details of interactions and transactions.
• Follow up with customers to ensure their issues are resolved.
• Collaborate with team members to improve customer service processes.
• Identify customer needs and assist them in making informed decisions.
• Adhere to company policies and procedures while addressing customer concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Participate in training and development sessions to enhance service skills.
• Keep up-to-date with the latest product knowledge and updates.
• Assist in developing support materials and resources for customers.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently and professionally.
• Provide accurate information about products and services.
• Document and update customer records with details of interactions and transactions.
• Follow up with customers to ensure their issues are resolved.
• Collaborate with team members to improve customer service processes.
• Identify customer needs and assist them in making informed decisions.
• Adhere to company policies and procedures while addressing customer concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Participate in training and development sessions to enhance service skills.
• Keep up-to-date with the latest product knowledge and updates.
• Assist in developing support materials and resources for customers.

Skills

Customer service

Communication

Conflict resolution

Documentation

Job description

We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills.

Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast paced and busy team.

Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace.

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently and professionally.
• Provide accurate information about products and services.
• Document and update customer records with details of interactions and transactions.
• Follow up with customers to ensure their issues are resolved.
• Collaborate with team members to improve customer service processes.
• Identify customer needs and assist them in making informed decisions.
• Adhere to company policies and procedures while addressing customer concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Participate in training and development sessions to enhance service skills.
• Keep up-to-date with the latest product knowledge and updates.
• Assist in developing support materials and resources for customers.

Preferred Qualifications:

• Experience in Service Titan or similar software
• Experience in dispatching / customer service in home service industry