Evening CSR & Dispatcher - 2nd Shift, Fast-Paced Support

ADP, Inc.; Harrisonburg (VA); On-site; USD 31,000 - 34,000; Part time

Benefits offered by this job

Health Insurance - 50% after 30 days

Eye and Dental Insurance - 50% after 3

AFLAC Supplemental insurance (employee

401K with 3% company match

5 paid holidays per year

Up to 4 weeks PTO based on tenure

Short Term Disability - paid by the公司

Long Term Disability - paid by the公司

Life Insurance - 50K

Job summary

Aire Serv of The Central Shenandoah Valley in Harrisonburg, VA seeks a part-time CSR/Dispatcher for the 2nd shift (Sunday–Thursday, 1:00 PM–9:30 PM). The role handles inbound/outbound calls, schedules appointments, and closes out jobs from our Front Royal location, supporting service and sales efforts.

Ideal candidates will have at least two years in customer service, be comfortable in a fast-paced, changing environment, and possess strong communication and data-entry skills.

Qualifications

• Minimum two years in customer service
• Able to work in an on-call rotation for weeknights and weekends
• Fast-paced and ever-changing environment
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently
• Knowledge of Microsoft Office is a plus

Responsibilities

• Receive incoming calls professionally and courteously
• Schedule appointments
• Complete work orders, return customer calls, and respond to customer complaints
• May involve cross-training in related positions
• Handle inquiries for sales and service

Skills

Customer service

Scheduling

Data entry

MS Office

Communication

Tools

Service Titan

Job description

Aire Serv of The Central Shenandoah Valley in Harrisonburg, VA seeks a part-time CSR/Dispatcher for the 2nd shift (Sunday–Thursday, 1:00 PM–9:30 PM). The role handles inbound/outbound calls, schedules appointments, and closes out jobs from our Front Royal location, supporting service and sales efforts.

Ideal candidates will have at least two years in customer service, be comfortable in a fast-paced, changing environment, and possess strong communication and data-entry skills.