Dawn Stock & Freight Specialist

Michaels of Canada; Montowese (CT); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical coverage

dental coverage

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

employee discounts and access to two?r

Job summary

Michaels North Haven, CT is seeking a Store Associate to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You will help customers locate products, enroll them in the Rewards program, and support omnichannel processes like Buy Online Pickup in Store and Ship From Store.

The role requires ability to stand for long periods, lift boxes, and participate in truck unloads and stocking.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Customer service

Job description

Michaels North Haven, CT is seeking a Store Associate to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You will help customers locate products, enroll them in the Rewards program, and support omnichannel processes like Buy Online Pickup in Store and Ship From Store.

The role requires ability to stand for long periods, lift boxes, and participate in truck unloads and stocking.