Dawn Retail Stock & Service Specialist

Michaels; Portage (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Healthcare options

Tuition assistance

Commuter benefits

Vision/dental coverage

Paid time off

Job summary

Michaels in Portage, MI is hiring a store associate to deliver friendly service, help customers find products, and ensure a fast checkout experience. You will participate in unloading trucks, stocking shelves, and maintaining our in-store presentation.

You will engage customers with the Rewards program, support omnichannel actions like BOPIS and SFS, and follow SOPs while upholding safety standards. The role emphasizes teamwork and flexibility for early mornings, nights, and weekends.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers locate products and provide solutions.
• Provide fast checkout and cash handling to standards.
• Promote Rewards program and Private Label Cards; enroll customers.
• Educate customers on the Voice of Customer survey.
• Assist with omnichannel processes: BOPIS and Ship From Store.
• Participate in truck unload, stocking, and planogram duties.
• Complete merchandise recovery and returns/go-back process.
• Perform Store In Stock Optimization and AD set duties.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies.
• Interact respectfully and model company values.
• Cross trained in Custom Framing selling/production.

Skills

Retail/customer service

Job description

Michaels in Portage, MI is hiring a store associate to deliver friendly service, help customers find products, and ensure a fast checkout experience. You will participate in unloading trucks, stocking shelves, and maintaining our in-store presentation.

You will engage customers with the Rewards program, support omnichannel actions like BOPIS and SFS, and follow SOPs while upholding safety standards. The role emphasizes teamwork and flexibility for early mornings, nights, and weekends.