Seasonal Dawn Stocker & Customer Service Helper

Michaels; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with match

Employee Assistance Program

Health insurance

Telemedicine

FSAs

Tuition assistance

Adoption assistance

Discounts

Job summary

Michaels in Nashville, TN is seeking a Store Team Member to help customers find products, assist with checkout, and keep the store well stocked and welcoming.

You’ll unload trucks, stock merchandise, participate in planograms, and support store recovery while following SOPs. A background in retail or customer service is preferred, with flexibility for nights, weekends, and early mornings.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible for merchandise recovery and maintenance including returns and go-backs
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and Company policies; maintain professional conduct
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Retail

Framing

Job description

Michaels in Nashville, TN is seeking a Store Team Member to help customers find products, assist with checkout, and keep the store well stocked and welcoming.

You’ll unload trucks, stock merchandise, participate in planograms, and support store recovery while following SOPs. A background in retail or customer service is preferred, with flexibility for nights, weekends, and early mornings.