Dawn Retail Merchandiser & Customer Experience

Michaels Stores; Brentwood (TN); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Tuition assistance

Job summary

Michaels in Brentwood, TN is hiring a Store Team Member to deliver friendly customer service, help customers locate products, and ensure a fast checkout experience. You will assist with truck unloading, stocking, planograms, and store recovery to maintain a well-merchandised, in-stock environment.

Ideal candidates have retail or customer service experience and are willing to participate in store SOPs, safety programs, and omni-channel processes like BOPIS and Ship From Store.

Qualifications

• Retail or customer service experience preferred.
• Ability to assist customers with locating products and solutions.
• Willingness to participate in store processes (SOPs, safety, curb-side pickup workflows).

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on rewards programs and enrollments.
• Assist with Omni channel processes (BOPIS, SFS).
• Support stock, planograms, and merchandise recovery.

Skills

Retail customer service

Cash handling

Product location assistance

Tools

POS system

Job description

Michaels in Brentwood, TN is hiring a Store Team Member to deliver friendly customer service, help customers locate products, and ensure a fast checkout experience. You will assist with truck unloading, stocking, planograms, and store recovery to maintain a well-merchandised, in-stock environment.

Ideal candidates have retail or customer service experience and are willing to participate in store SOPs, safety programs, and omni-channel processes like BOPIS and Ship From Store.