Datacenter Technician

Intellisoft Technologies; New Albany (OH); On-site; USD 30,000 - 55,000; Full time

Job summary

Intellisoft Technologies is seeking a hands-on data center technician to manage overnight hardware operations in a live enterprise data center. You will work largely independently on nights, executing scheduled change work and responding to hardware and environmental issues, with escalation support available.

You will perform rack-and-stack hardware replacements, decommissioning tasks, and racking of servers while documenting changes in ServiceNow and coordinating with vendor field engineers

Qualifications

• Prior data center / hardware operations experience.
• Comfort executing and documenting changes in ServiceNow or equivalent ITSM.
• Able to work overnights independently with good judgment.
• Physical ability to lift equipment and work on the data floor.

Responsibilities

• Perform hardware break-fix: DIMM, disk, SFP/transceiver, cables, and power supplies.
• Execute scheduled changes such as power pulls/cycles and server installs.
• Update and close ServiceNow CTASKs with accurate notes.
• Escort vendor field engineers during break-fix and installs.
• Respond to environmental/power alerts overnight and address issues.
• Handle secure media per physical-security procedures and report accordingly.
• Send the daily shift/change summary to leadership.

Skills

Rack-and-stack

Hardware replacement

Independent night shift

Documentation

Tools

ServiceNow

DCIM Sunbird

ITSM tooling

Basic scripting

Job description

Hands-on data center technician responsible for overnight hardware operations in a live, enterprise data center. Works largely independently on nights,

executing scheduled change work and responding to hardware and environmental issues, with escalation support available.

Core responsibilities:

• Perform hardware break-fix: DIMM, disk, SFP/transceiver, cable, and power-supply replacements per implementation plans
• Execute scheduled changes — power pulls/cycles, device decommissions and unracks, server installs and racking — following the documented change/decom process
• Work ServiceNow change tasks (CTASKs): follow the implementation plan, leave accurate work notes, and close out tasks
• Escort and support vendor field engineers (e.g., IBM, Oracle) during break-fix and installs
• Respond to environmental/power alerts (PowerIQ/Sunbird) and physical infrastructure issues overnight
• Handle secure media and grey-space work per physical-security procedures (badge/DIRAK access, media destruction/salvage handling)
• Send the daily shift/change summary to leadership

Required:

• Prior data center / hardware operations experience (rack-and-stack, structured cabling, component replacement)
• Comfort executing and documenting changes in ServiceNow (or equivalent ITSM)
• Able to work overnights independently and make sound judgment calls under limited supervision
• Physical requirements: lifting equipment, ladder work, extended time on the floor

Preferred

• Cisco/network hardware familiarity; DCIM tooling (Sunbird); basic scripting
• Experience in a change-controlled / CAB environment
• Someone who can be engaged and productive overnight - having worked overnight successfully will be more heavily weighted than experience not worked during that shift