Datacenter Technician

Unisys; New Albany (OH); On-site; USD 45,000 - 75,000; Full time

Job summary

Unisys is seeking a data center hardware operations professional in Ohio to perform break-fix, server installs, and cabling tasks on overnight shifts. You will document changes in ServiceNow and support vendor engineers during installations.

The role requires lifting, ladder work, and physical presence on-site, with strict adherence to security procedures and shift summaries to leadership.

Qualifications

• Prior data center hardware operations experience (rack-and-stack, cabling, component replacement).
• Comfort executing and documenting changes in ServiceNow (or equivalent ITSM).
• Able to work overnights independently with limited supervision.

Responsibilities

• Perform hardware break-fix replacements per implementation plans.
• Execute scheduled changes — power pulls/cycles, device decommissions and unracks, server installs and racking.
• Work ServiceNow change tasks; update notes and close tasks.
• Escort and support vendor field engineers during break-fix and installs.
• Respond to environmental/power alerts overnight.
• Handle secure media per physical-security procedures (badge/DIRAK access, media destruction).
• Send the daily shift/change summary to leadership.

Skills

Data center operations

Rack and stack

ITSM (ServiceNow)

Overnight work

Tools

ServiceNow

Job description

• Perform hardware break-fix: DIMM, disk, SFP/transceiver, cable, and power-supply replacements per implementation plans


• Execute scheduled changes — power pulls/cycles, device decommissions and unracks, server installs and racking — following the documented change/decom process


• Work ServiceNow change tasks (CTASKs): follow the implementation plan, leave accurate work notes, and close out tasks


• Escort and support vendor field engineers (e.g., IBM, Oracle) during break-fix and installs


• Respond to environmental/power alerts (PowerIQ/Sunbird) and physical infrastructure issues overnight


• Handle secure media and grey-space work per physical-security procedures (badge/DIRAK access, media destruction/salvage handling)


• Send the daily shift/change summary to leadership

Required

• Prior data center/hardware operations experience (rack-and-stack, structured cabling, component replacement)


• Comfort executing and documenting changes in ServiceNow (or equivalent ITSM)


• Able to work overnights independently and make sound judgment calls under limited supervision


• Physical requirements: lifting equipment, ladder work, extended time on the floor

Preferred

• Cisco/network hardware familiarity; DCIM tooling (Sunbird); basic scripting


• Experience in a change-controlled / CAB environment