Datacenter Field Operations Technician

SS Software Solutions, LLC; New Albany (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

SS Software Solutions, LLC is seeking Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This on-site role requires hands-on troubleshooting, preventive and corrective maintenance, and collaboration with provisioning, facility, and supply-chain teams.

You will join a 24×7 on-site team, performing cable, rack, and connectivity work across hot/cold aisles, with emphasis on L1/L2 troubleshooting and safety procedures.

Qualifications

• Hands-on data center cabling and network hardware installation experience.
• Experience with fiber installation and testing in hyperscale environments.
• Experience with large-scale rack deployment projects (50+ racks).
• Familiarity with data center environments and DCIM concepts.
• Preference for experience with liquid-cooled rack systems (AALC).

Responsibilities

• Rack activity: reception, unpacking, cabling, and energization.
• Install front-end and back-end cabling for fabric/spine switches.
• Perform rack turn-up, deployment, and decommissioning.
• Conduct fiber tests: OTDR, power meter, and VFL.
• Perform preventive maintenance and break/fix on network circuits.
• Coordinate with provisioning, facility, and supply-chain teams.

Skills

Structured Cabling

Fiber Optics

Rack & Stack

Hardware Handling

Testing Tools

Physical Layer Troubleshooting

Ticketing Systems

Liquid Cooling Systems

Education

BICSI certification

OSHA 10/30 certification

Tools

OTDR

Power Meter

VFL

Job description

Years of Exp

About the Role: We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role - diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI-infrastructure builds and operations on track. You will be part of a 24×7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.
Technical Skills Matrix
Skill Area
Years of Exp
Proficiency (1-5)
Requirement
Structured Cabling
Expert-level copper and fiber optic cable installation (Cat6A, OM4, OS2, MPO/MTP)
Fiber Optics
Splicing, termination, OTDR testing, cleaning, connector inspection (microscope)
Rack & Stack
Data center rack installation, cable management, labelling standards
Hardware Handling
Network switch/router installation, line card insertion, optics installation (ESD compliance)
Testing Tools
OTDR, optical power meter, VFL, loopback adapters, cable certifiers
Physical Layer Troubleshooting
Identify and resolve connectivity issues at Layer 1 (light levels, fiber breaks, bad connectors)
Ticketing Systems
Ability to use workflow management tools for ticket tracking and closure
Liquid Cooling Systems
Familiarity with AALC rack systems, hose connections, valve operations (preferred)
Experience

• 2-5 years of experience in data center cabling, network hardware installation, or telecommunications
• Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments
• Experience with large-scale rack deployment projects (50+ racks)
• Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)
• Experience working with liquid-cooled rack systems (AALC) preferred
• Experience with barcode scanning and asset management workflows preferred

Preferred Qualifications

• BICSI certification (Installer, Technician) or equivalent
• OSHA 10/30 certification
• Experience in hyperscale data-center environments - multi-tenant or campus-scale
• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking
• Background in either telecom carrier ops or large enterprise network repair

Core Responsibilities

• Rack Activity Services
• Execute rack turn-up activities: rack receiving, unpacking, rack/stack, cabling, energization
• Perform network cable installation for compute racks including:
• Front-end (FE) cabling to fabric switches
• Back-end (BE) cabling to spine/aggregation switches
• Goalpost cable routing and dressing
• Execute rack turn-down and decommissioning
• Support rack redeployment and relocation activities
• Process pre-integrated rack receiving, inspection, and final connectivity
• Use Ticketing Platform for workflow management and ticket closure via Action Mode
• Support Air Assisted Liquid Cooling rack network cabling
• Circuit QA/QC & Testing
• Perform loopback testing on all network circuits post-installation
• Execute fiber continuity testing (OTDR, power meter, VFL)
• Conduct PON (Passive Optical Network) passive testing and validation
• Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)
• Identify and document circuit failures for remediation
• Support mid-box (testing solution) deployment and validation
• Conduct as-built documentation audits and equipment placement verification
• Break / Fix & Repair
• Diagnose and repair failed network circuits (copper and fiber)
• Replace faulty network hardware (switches, linecards, optics, cables) per MOP
• Execute transceiver/pluggable optics replacement following ESD procedures
• Troubleshoot physical layer issues: light levels, connector issues, cable damage
• Coordinate RMA processes for defective hardware
• Perform hot-swap procedures on production equipment per priority level SLAs:
• P0: Critical (immediate response)
• P1-P3: High to Medium (within SLA timer)
• P4-P7: Standard (business hours)
• Operations & Maintenance
• Perform Inside Plant Preventative Maintenance (ISPM) per schedule
• Conduct fiber cleaning campaigns in data halls
• Support goalpost cable dressing and redressing activities
• Execute power QA support (tap box operations) during new builds
• Safety & Compliance
• Comply with Meta Data Center EHS Management System
• Follow Lock-Out/Tag-Out (LOTO) procedures for all energized work
• Wear appropriate PPE (ESD wrist straps, safety glasses, hard hat in construction areas)
• Report safety concerns and near-misses immediately
• Maintain ESD compliance during all optics/hardware handling
• Cross-Functional Coordination
• Partner with Provisioning Technicians on rack turn-up and fault closure
• Interface with Facility Operations, Regional / Site PMs, and supply-chain teams

Physical Requirements

• Ability to lift 50+ lbs repeatedly
• Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles, and active electrical environments with appropriate PPE
• Ability to work in warm environments (data halls, 75-85°F)
• Standing/walking for 10-12-hour shifts
• Fine motor skills for connector cleaning and optics handling
• Ability to wear required PPE for extended periods

Shift & Work Model
Location
On-site at New Albany, Ohio (Eastern Time). Remote work is not available for this role.
Coverage
24×7 across three 8-hour shifts. Assignment may include any of: Day
(07:00-15:00 ET)

• Swing (15:00-23:00 ET)
• Graveyard (23:00-07:00 ET)

Pattern
5 days on / 2 days off; 40 hrs / week.
Compensation
Shift differentials apply for Swing and Graveyard shifts per company policy.
On-call
Field Ops technicians may be asked to support emergency response outside scheduled hours on a rotating basis.