Data Center FieldOps Technician (RunOps Technician)

HCLTech; Mesa (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid time off

Job summary

A technology services company in Mesa, Arizona, is seeking a Datacenter FieldOps Technician to support network cabling and installation. The role requires expertise in fiber optic systems and the ability to manage data center operations including Moves/Adds/Changes. The technician must possess strong problem-solving skills and be available for shifts, including weekends. Preferred qualifications include 3-5 years of fiber experience and familiarity with industry-standard testing tools. This position offers various benefits and opportunities for professional growth.

Qualifications

• Minimum 3-5 years of experience in fiber installation and termination.
• Proficient in testing and troubleshooting MMF & SMF systems.
• Familiar with mechanical and fusion splicing techniques.

Responsibilities

• Support data center Moves/Adds/Changes (MACs) for cabling.
• Perform installation and maintenance of network hardware.
• Conduct daily error log reporting and physical inspections.

Skills

Basic copper termination skills

Strong problem-solving skills

Ability to lift up to 50 pounds

Good color vision

Communication skills

Education

High School diploma or GED equivalent

Tools

OTDR

Fluke tester

Cable stripper

Crimp tool

Torpedo level

Job description

Summary

The Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry.

Job Duties and Responsibilities

Cabling & Termination

• Support and complete all scheduled data center Moves/Adds/Changes (MACs).
• Perform hardware installation MACs, including device labeling, power, and network cable connectivity.
• Complete hardware support work orders involving MACs, certification, troubleshooting, and break‑fix.
• Manage assets, auditing, and daily work log/ticket tracking.
• Provide smart‑hands assistance within specified SLA response times (on‑call duties may apply).
• Maintain a safe and secure operating environment and report violations.
• Maintain detailed documentation and record keeping.
• Follow site security protocols, badging requirements, and data protection procedures.
• Ensure proper logging, securing, and documentation of media storage devices.
• Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools.
• Coordinate equipment/material receiving, shipping, and RMA processing.
• Provide vendor and security escorts as needed.
• Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly.
• Support standard and emergency operating procedures for the data center.
• Provide status reporting on service availability, performance, and capacity utilization.
• Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards.
• Coordinate equipment installation and delivery schedules per project plans.
• Perform on‑call duties as needed.
• Basic copper termination skills required.
• Mount and install racks, patch panels, fiber optic hardware, and grounding.
• Perform testing: continuity tests, use of volt‑ohmmeter, troubleshoot cable issues, and use tone sets.
• Install various fiber connectors (LC, SC, ST, FC, FDDI, SMA, MPO/MTP) for multi‑mode and single‑mode fiber.
• Terminate simplex & duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber.
• Install fan‑out kits including buffer tubes.
• Calculate end‑to‑end loss budgets per TIA/EIA standards.
• Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers).
• Perform testing using OTDR, Fluke, and EFXO.
• Troubleshoot network issues using OTDR.
• Perform mechanical and fusion splicing with all fiber cable types.
• Perform building entrance splices, maintenance space, and direct buried splices.

Additional Requirements

• Available to work shifts (8, 10, 12 hours), weekends, and holidays.

Physical and Mental Requirements

• Self‑motivated, positive, professional, and proactive in process improvements.
• Promote company culture and mission.
• Proficient with required tools.
• Act as company liaison with customer representatives.
• Strong problem‑solving, critical thinking, and communication skills.
• Ability to work at heights, off ladders, in confined spaces.
• Lift up to 50 pounds and move up to 75 pounds.
• Good color vision, ability to read small print, and recognize audible signals.
• Willingness to travel as needed.

Education, Certification, License, and Skill Requirements

• High School diploma or GED equivalent.
• Proficient with listed tools.
• Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat‑cure).
• Experience in testing and troubleshooting MMF & SMF systems (OTDR & PMLS).
• Preferred 3‑5 years of fiber experience.
• Preferred industry certifications (Corning/FOA).
• Preferred data center installation experience.
• Preferred mechanical and fusion splice experience.
• Preferred OSP / confined space entry experience (splicing).
• Proficient with trade tools including screwdrivers, torpedo level, tape measure, snips, pliers, hammer, wrench set, cable stripper, flashlight, gloves, punch tool, tone set, crimp tool, and Krone/3M/BIX tools.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year); and 10 paid holidays per year.