Datacenter Field Operations Technician

Zodiac Solutions, Inc; Montgomery (AL); On-site; USD 75,000 - 110,000; Full time

Job summary

Zodiac Solutions, Inc. is seeking a Datacenter Field Operations Technician to support a 24×7 on-site team at a major data-center campus.

You will troubleshoot physical-layer network issues, perform preventive and corrective maintenance, and work closely with engineering, facility, and supply-chain partners to keep AI infrastructure builds on track. You will participate in rotating shifts (days/nights) with on-call requirements and extended shifts during surge periods, handling rack deployment,

Qualifications

• 5–12 years of data center cabling, network hardware installation, or telecommunications.
• Hands-on fiber optic installation and testing in enterprise/hyperscale environments.
• Experience with large-scale rack deployment projects (50+ racks).
• Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray).
• Experience with liquid-cooled rack systems (AALC) preferred.
• Experience with barcode scanning and asset management workflows preferred.

Responsibilities

• Rack Activity Services: perform network cable installation for compute racks including front-end cabling to fabric switches and back-end cabling to spine/aggregation switches.
• Execute rack turn-down, decommissioning, redeployment, relocation activities, and pre-integrated rack receiving and inspection.
• Use ticketing platforms for workflow management and ticket closure; perform loopback and fiber testing (OTDR, power meter, VFL).
• Diagnose and repair failed network circuits (copper and fiber); replace faulty hardware per MOP; perform transceiver replacement following ESD procedures.
• Coordinate RMA processes for defective hardware; conduct hot-swap procedures per SLA priorities.
• Operations & Maintenance: perform ISPM, fiber cleaning campaigns, power QA support during new builds, and vendor oversight.
• Safety & Compliance: follow LOTO, wear PPE, use lifts safely, and document safety concerns.
• Cross-Functional Coordination: partner with Provisioning Technicians, Facility Operations, and supply-chain teams; document maintenance activity in tracking systems.

Job description

Role:Datacenter Field Operations Technician (candidate should be ready to work in shifts)

Coverage

24×7 across three 8-hour shifts. Assignment may include any of: Day

Pattern

5 days on / 2 days off; 40 hrs / week.

About the Role

We are hiring Datacenter Field Operations Technicians to supporta global hyperscaler at a majorUS data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crewsto keep AI-infrastructure builds and operations on track.

You will be part of a 24×7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.

Coverage Model:

• Rotating shifts (Days/Nights) with on-call requirements
• Extended shift capability during surge/ramp periods

Required Qualifications

Technical Skills

Skill Area

Requirement

Structured Cabling

Expert-level copper and fiber optic cable installation (Cat6A,OM4, OS2, MPO/MTP)

Fiber Optics

Rack & Stack

Hardware Handling

Testing Tools

Physical Layer Troubleshooting

Ticketing Systems

Ability to use workflow management tools forticket tracking and closure

Familiarity with AALC rack systems, hose connections, valve operations (preferred)

Experience

• 5–12 years of experience in data center cabling, network hardware installation, or telecommunications
• Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments
• Experience with large-scale rack deployment projects (50+ racks)
• Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)
• Experience working with liquid-cooled rack systems (AALC) preferred
• Experience with barcode scanning and asset management workflows preferred

Preferred Qualifications

• BICSI certification (Installer, Technician) or equivalent
• Experience in hyperscale data-center environments — multi-tenant or campus-scale
• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking
• Background in either telecom carrier ops or large enterprise network repair

Compensation

Shift differentials apply for Swingand Graveyard shiftsper company policy.

On-call

Field Opstechnicians may be asked to support emergency response outside scheduled hours on a rotating basis.

Physical Requirements

• Ability to lift 50+ lbs repeatedly
• Comfortable working at height (personnel lifts, ladders) and in confinedspaces, hot aisles,and active electrical environments with appropriate PPE
• Ability to work in warm environments (data halls, 75–85°F)
• Fine motor skills for connector cleaning and optics handling
• Ability to wear required PPE for extended periods

Soft Skills

• Attention to detail (cable routing, labeling, connector cleanliness)
• Ability to work in team-based shift environment
• Self-motivated — able to manage workload from ticket queue independently

Core Responsibilities

1. 1. Rack Activity Services

   • Perform network cable installation for compute racks including:
     • Front-end (FE) cabling to fabric switches
     • Back-end (BE) cabling to spine/aggregation switcheMTs
     • Goalpost cable routing and dressing
   • Execute rack turn-down and decommissioning
   • Support rack redeployment and relocation activities
   • Process pre-integrated rack receiving, inspection, and final connectivity
   • Use Ticketing Platform for workflow management and ticket closure via Action Mode
   • Perform loopback testing on all network circuits post-installation
   • Execute fiber continuity testing (OTDR, power meter, VFL)
   • Conduct PON (Passive Optical Network) passive testing and validation
   • Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)
   • Identify and document circuit failures for remediation
   • Support mid-box (testing solution) deployment and validation
   • Conduct as-built documentation audits and equipment placement verification
   • Diagnose and repair failed network circuits (copper and fiber)
   • Replace faulty network hardware (switches, linecards, optics, cables) per MOP
   • Execute transceiver/pluggable optics replacement following ESD procedures
   • Troubleshoot physical layer issues: light levels, connector issues, cable damage
   • Coordinate RMA processes for defective hardware
   • Perform hot-swap procedures on production equipment per priority level SLAs:
     • P1–P3: High to Medium (within SLA timer)

2. 4. Operations & Maintenance

   • Perform Inside Plant Preventative Maintenance (ISPM) per schedule
   • Conduct fiber cleaning campaigns in data halls
   • Support goalpost cable dressing and redressing activities
   • Execute power QA support (tap box operations) during new builds
   • Provide third-party vendor oversight and escorting
   • Maintain tools, equipment, and workspace cleanliness per EHS standards

3. 5. Safety & Compliance

   • Follow Lock-Out/Tag-Out (LOTO) procedures for all energized work
   • Wear appropriate PPE (ESD wrist straps, safety glasses, hard hat in construction areas)
   • Use personnel lifts safely (daily inspections, harness requirements)
   • Report safety concerns and near-misses immediately
   • Maintain ESD compliance during all optics/hardware handling

4. 6. Cross-Functional Coordination

   • Partner with Provisioning Technicians on rack turn-up and fault closure
   • Interface with Facility Operations, Regional / Site PMs, and supply-chain teams
   • Document maintenance activity, fault diagnosis, and resolution in tracking systems