Data Center Operations Technician 2

Csquare; Waltham (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Csquare is seeking an Operations Technician 2 to provide 24x7 data center support, handling installations, troubleshooting, monitoring and thorough documentation for customer requests.

The role requires 2+ years in an IT environment, familiarity with copper/fiber cabling, and strong problem solving. The position includes shifts, on-call duties, and potential overtime, with emphasis on teamwork and security compliance.

Qualifications

• 2+ years of operational and technical experience in an IT environment required.
• College degree preferred, not required.

Responsibilities

• Work directly with colocation customers to isolate and troubleshoot issues.
• Install and troubleshoot copper and fiber cross connects and run bundles of cables throughout a data center.
• Layer 1 testing and terminations with LC/SC, RJ45 and related connectors.
• Document all work in ticketing system for customer requests and tasks.
• Manage incoming/outgoing tape backups and offsite transfers.
• Monitor critical systems via Building Monitoring System and support Facilities Team.
• Follow global policies and escalate events promptly to the appropriate team.
• Perform installation/de-installation including racking, dressing and labeling of cabling.
• Work with ladders and hand tools; lifting up to 50 pounds.
• Shift may include nights, weekends, and holidays; on-call overtime may be required.
• Assist with physical security, shipping/receiving and data center cleanliness.

Skills

Team Player

Troubleshooting

Customer Support

Data Center

Communication skills

Education

College degree preferred

IT Certification (desirable)

BICSI familiarity (desirable)

Job description

SHIFT 6 AM to 4 PM Wednesday through Saturday

The Operations Technician 2 (O) is responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation.

Primary Responsibilities

• Work directly with colocation customers to isolate and troubleshoot issues as necessary.
• Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center.
• Layer 1 cable testing, including light testing, continuity – Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45).
• Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks.
• Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.
• Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team.
• Follow all global policies and procedures. Effectively elevate events in a timely manner to the appropriate team.
• Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling.
• Work efforts which requires work with ladders and various hand tools.
• Employee’s assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements.
• Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as needed to perform this task. Server lifts can be utilized where applicable.
• Perform additional/other duties as assigned such as (but not limited to): Physical Security including, monitoring and controlling access to the Data Center, cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties.

Experience & Qualifications

• College degree preferred, not required. 2+ years of operational and technical experience in an IT environment required.
• IT Certification and/or familiarity with BICSI is desired.
• 2 to 3 years’ experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable.
• Working knowledge of all OSI layers, TCP/IP model and associated protocols such as DNS.
• Highly effective at troubleshooting Layer 1-3 issues (physical, data link and network layers).
• Thorough understanding of TIA/EIA-568 and IEEE 802.3 Ethernet fundamentals.
• UNIX/Windows operating system navigation, general commands and system programs/processes knowledge and experience.
• Security clearance via Government or other agency background check may be required for customer support.
• Excellent communication and organizational skills are required.
• Strong team player

This employer will not sponsor visas for this role.

Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Qualifications

Skills

Preferred

Data Center

Novice

Team Player

Advanced

Customer Support

Advanced

Troubleshooting

Advanced

Advanced

Behaviors

Preferred

Team Player

Works well as a member of a group

Experience

Required

2 years:

operational and technical experience in an IT environment required.

Preferred

Highly effective at troubleshooting Layer 1-3 issues (physical, data link and network layers)

Working knowledge of all OSI layers, TCP/IP model and associated protocols such as DN

experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.