Datacenter Field Operations Technician

Signature IT World Inc; New Albany (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Signature IT World Inc. is seeking Datacenter Field Operations Technicians to support a major US hyperscaler at a New Albany, Ohio data-center campus.

You will diagnose and repair physical-layer network issues, perform preventive maintenance, and work on 24×7 on-site shifts with engineering, facility, and supply-chain teams. The role emphasizes hands-on cable installation, fiber testing, rack deployments, and safety compliance in a high-density data-center environment.

Qualifications

• 2–5 years in data center cabling or telecom installation.
• Hands-on fiber installation and testing in hyperscale environments.
• Experience with large rack deployment projects (50+ racks).
• Familiarity with data center environments and LP/ducting practices.
• Experience with liquid-cooled racks (AALC) is preferred.

Responsibilities

• Execute rack turn‑up activities: receiving, unpacking, cabling and energization.
• Carry out front-end/back-end cabling to fabric/spine switches.
• Perform rack turn-downs and redeployments; ensure proper documentation.
• Use ticketing tools to manage workflow and close tickets.
• Conduct fiber continuity tests and OTDR measurements.
• Replace faulty hardware per MOP and perform ESD-safe operations.
• Coordinate RMA processes and perform hot-swaps per SLAs.
• Support safety, ISPM, and LO/TO procedures in all tasks.
• Collaborate with provisioning, facility, and supply-chain teams.

Skills

Structured Cabling

Fiber Optics

Rack & Stack

Hardware Handling

Testing Tools

Physical Layer Troubleshooting

Ticketing Systems

AALC rack systems

Education

BICSI certification (Installer/Technician)

OSHA 10/30 certification

Tools

OTDR

Power meter

VFL

Cable certifiers

Job description

About the Role: We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands‑on troubleshooting and break‑fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI‑infrastructure builds and operations on track. You will be part of a 24×7 on‑site team working shoulder‑to‑shoulder with engineering, facility, and supply‑chain partners.

We will be part of a 24×7 on‑site team working shoulder‑to‑shoulder with engineering, facility, and supply‑chain partners.

Technical Skills:

Skill Area

Requirement

Structured Cabling

Expert‑level copper and fiber optic cable installation (Cat6A, OM4, OS2, MPO/MTP)

Fiber Optics

Rack & Stack

Hardware Handling

Network switch/router installation, line card insertion, optics installation (ESD compliance)

Testing Tools

OTDR, optical power meter, VFL, loopback adapters, cable certifiers

Physical Layer Troubleshooting

Identify and resolve connectivity issues at Layer 1 (light levels, fiber breaks, bad connectors)

Ticketing Systems

Ability to use workflow management tools for ticket tracking and closure

Familiarity with AALC rack systems, hose connections, valve operations (preferred)

Experience

• 2–5 years of experience in data center cabling, network hardware installation, or telecommunications
• Hands‑on experience with fiber optic installation and testing in enterprise/hyperscale environments
• Experience with large‑scale rack deployment projects (50+ racks)
• Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)
• Experience working with liquid‑cooled rack systems (AALC) preferred
• Experience with barcode scanning and asset management workflows preferred

Preferred Qualifications:

• BICSI certification (Installer, Technician) or equivalent
• OSHA 10/30 certification
• Experience in hyperscale data-center environments — multi-tenant or campus-scale
• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking
• Background in either telecom carrier ops or large enterprise network repair

Core Responsibilities:

1. Rack Activity Services

• Execute rack turn‑up activities: rack receiving, unpacking, rack/stack, cabling, energization
• Perform network cable installation for compute racks including:

• Front‑end (FE) cabling to fabric switches
• Back‑end (BE) cabling to spine/aggregation switches
• Goalpost cable routing and dressing

• Execute rack turn‑down and decommissioning
• Support rack redeployment and relocation activities
• Process pre-integrated rack receiving, inspection, and final connectivity
• Use Ticketing Platform for workflow management and ticket closure via Action Mode
• Perform loopback testing on all network circuits post‑installation
• Execute fiber continuity testing (OTDR, power meter, VFL)
• Conduct PON (Passive Optical Network) passive testing and validation
• Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)
• Identify and document circuit failures for remediation
• Support mid‑box (testing solution) deployment and validation
• Conduct as‑built documentation audits and equipment placement verification
• Diagnose and repair failed network circuits (copper and fiber)
• Replace faulty network hardware (switches, linecards, optics, cables) per MOP
• Execute transceiver/pluggable optics replacement following ESD procedures
• Troubleshoot physical layer issues: light levels, connector issues, cable damage
• Coordinate RMA processes for defective hardware
• Perform hot‑swap procedures on production equipment per priority level SLAs:
  • P1–P3: High to Medium (within SLA timer)

4. Operations & Maintenance

• Perform Inside Plant Preventative Maintenance (ISPM) per schedule
• Support goalpost cable dressing and redressing activities
• Execute power QA support (tap box operations) during new builds

5. Safety & Compliance

• Comply with Meta Data Center EHS Management System
• Follow Lock‑Out/Tag‑Out (LOTO) procedures for all energized work
• Wear appropriate PPE (ESD wrist straps, safety glasses, hard hat in construction areas)
• Report safety concerns and near‑misses immediately
• Maintain ESD compliance during all optics/hardware handling

6. Cross‑Functional Coordination

• Partner with Provisioning Technicians on rack turn‑up and fault closure
• Interface with Facility Operations, Regional / Site PMs, and supply‑chain teams

Physical Requirements

• Ability to lift 50+ lbs repeatedly
• Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles, and active electrical environments with appropriate PPE
• Ability to work in warm environments (data halls, 75–85°F)
• Standing/walking for 10–12 hour shifts
• Fine motor skills for connector cleaning and optics handling
• Ability to wear required PPE for extended periods