Data360 Success Architect: AI-Powered Data Cloud

salesforce.com, inc.; Seattle (WA); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Data360 Success Architect to drive outcomes for strategic customers by leveraging Data360 and Agentforce capabilities. You will guide data and analytics strategies, integrate with Marketing, Sales, and Service Clouds, and focus on hyper-personalized engagement and real-time decision making.

You will lead discussions with executives, evaluate architecture, and design innovative solutions, while mentoring teams and promoting data ethics and privacy best practices.

Qualifications

• Minimum 2 development/project implementation lifecycles of Salesforce Data360/CDP + AI.
• Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces.
• Demonstrated ability to analyze, design, and optimize business processes focusing on data & integration architecture, with a focus on guiding customers through migration to and optimization of Agentforce + Data360.
• Deep understanding of data modeling, integration architectures, and data governance best practices.
• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive.
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers.
• Ability to demonstrate basic understanding and stay up-to-date with emerging data-related and AI technologies.
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues.
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy.
• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
• Must be a US Citizen

Responsibilities

• Be a trusted Agentforce + Data360 subject-matter expert for the broader Success Architect organization, including how Data360 relates to the success of AI.
• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data360.
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization.
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI.
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce + Data360 customers.
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.
• Drive thought leadership through mentoring and knowledge sharing.

Skills

Salesforce Data360/CDP

AI

Data integration

Communication

Executive facilitation

Cloud architectures

Python/Java/.Net/SQL

Education

Degree or equivalent experience

Tools

Snowflake

Databricks

AWS

Google Cloud Storage/BigQuery

Azure

Job description

Salesforce is seeking a Data360 Success Architect to drive outcomes for strategic customers by leveraging Data360 and Agentforce capabilities. You will guide data and analytics strategies, integrate with Marketing, Sales, and Service Clouds, and focus on hyper-personalized engagement and real-time decision making.

You will lead discussions with executives, evaluate architecture, and design innovative solutions, while mentoring teams and promoting data ethics and privacy best practices.