Data Systems Support Analyst

Bentley-University; Waltham (MA); On-site; USD 60,000 - 97,000; Full time

Benefits offered by this job

Total rewards package

Paid time off

Workplace flexibility

Career development

Job summary

Bentley University in Waltham, MA is seeking a Systems Support Analyst to handle daily operational work, review and resolve tickets involving database and integration tasks, and support the data management and application ecosystem.

You will troubleshoot issues, administer SQL Server and PostgreSQL, apply security patches, create users, run queries, document processes, and collaborate with IT and business partners. After-hours support may be required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–3 years of experience managing databases such as SQL Server and Postgres.
• Strong knowledge of SSMS and pgAdmin.
• Excellent communication and collaboration skills.

Responsibilities

• Review and resolve tickets involving database and integration tasks.
• Support and enhance data management and application ecosystem.
• Troubleshoot issues and maintain data integrity.
• Serve as Level II triage for escalated tickets; document findings.
• Document processes, job schedules, and issues.
• Collaborate with IT team members and business partners to integrate systems.

Skills

SQL Server

PostgreSQL

SSMS

pgAdmin

Troubleshooting

Documentation

Communication

Security practices

Education

Bachelor's degree in Computer Science/IT

Tools

Workday

PowerFAIDS

Job description

Bentley University in Waltham, MA is seeking a Systems Support Analyst to handle daily operational work, review and resolve tickets involving database and integration tasks, and support the data management and application ecosystem.

You will troubleshoot issues, administer SQL Server and PostgreSQL, apply security patches, create users, run queries, document processes, and collaborate with IT and business partners. After-hours support may be required.