Systems Support Analyst

Bentley University; Waltham (MA); On-site; USD 60,000 - 97,000; Full time

Benefits offered by this job

Tuition remission

Competitive compensation

Generous paid time off

Career development opportunities

Workplace flexibility

Job summary

Bentley University is seeking a Systems Support Analyst to manage daily operations, resolve database and integration tickets, and safeguard data integrity across the application ecosystem. You will troubleshoot issues, implement security patches, and support cross functional teams to keep systems available.

The role emphasizes SQL Server and Postgres administration, urgent-ticket handling, documentation, and collaborative problem-solving across IT and business units on campus.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience managing databases such as SQL Server and Postgres, and supporting applications in an enterprise environment.
• Familiarity with security principles and best practices related to databases.

Responsibilities

• Review and resolve tickets involving database/integration tasks.
• Administer SQL Server and Postgres, apply security patches, and ensure high availability.
• Provide Level II triage for escalated tickets, document findings, and escalate when necessary.
• Maintain documentation of processes, job schedules, and issues; collaborate with IT and business teams.

Skills

SQL troubleshooting

Communication

Collaboration

Prioritization

Education

Bachelor's degree in CS/IT or related field

Tools

SSMS

pgAdmin

Job description

Job Description Summary

As a Systems Support Analyst, you will be responsible for daily operational work, such as reviewing and resolving tickets involving database and/or integration tasks. Your primary focus will be to support and enhance our data management and application ecosystem, collaborating with cross-functional teams to troubleshoot issues, and maintain data integrity.

Essential Duties

SQL server and Postgres administration. Plan and apply Microsoft SQL server security patches as needed. Troubleshooting and issue resolution: identify and resolve application, and database related issues promptly to minimize downtime and maintain a high level of system availability. Provide support for emergency and urgent requests during business hours as well as non-business hours. Daily operational tasks including but not limited to creating users and assigning appropriate roles and permissions, execute SQL queries, compiling scripts, monitoring, and researching security tickets. Serve as Level II triage point for escalated tickets/calls; validate scope and severity, perform initial troubleshooting and application support as applicable, document findings, and elevate only when necessary to other IT groups while meeting defined response time expectations. Documentation and reporting: Maintain comprehensive documentation of application processes, job schedules, and issues. Collaboration and communication: Collaborate with IT team members, business application owners, and external partners to facilitate smooth integration of various systems and data sources. Software and DB maintenance: Research, installation, configure, and test software & database including database modifications, security modifications, overseeing testing through implementation.

Other Duties

Training and knowledge sharing: Participate in training sessions and knowledge-sharing activities with team members and end-users across the organization. Cross-functional support: Provide support to other IT and business teams on integration related matters and assist in resolving integration challenges across various projects.

Minimum Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 1-3 years of experience managing databases such as SQL Server and/or Postgres, and supporting applications in an enterprise environment. Strong knowledge of support tools such as SSMS, pgAdmin etc. Excellent communication and collaboration skills to work effectively with cross functional teams. Familiarity with security principles and best practices related to databases. Ability to work independently, prioritize tasks, and meet project deadlines.

Preferred Qualifications

Working knowledge of applications such as Workday, PowerFAIDS etc. Understanding of enterprise application architectures and database technologies and SQL for data retrieval and manipulation.

Work Environment

Typical office setting with extensive sitting and computer work. Ability to travel around campus for meetings and other work-related events.

Pay Transparency

At Bentley we offer a total rewards package designed to attract, motivate, retain, and reward our employees. This includes competitive compensation, robust benefits, career development and opportunities, generous paid time off, workplace flexibility and a positive, engaging employee experience. In alignment with the Massachusetts Pay Transparency Act and our commitment to equity and transparency, we're sharing the salary grade range for this role. The grade range is based on market data and the scope of responsibilities. Final pay will depend on your experience, education, and other relevant qualifications. Salary Grade Range: $60,225 - $96,687 per year If you have questions about the salary grade range or need additional information, please contact us at [e-mail] Bentley University requires references checks and may conduct other pre-employment screening.

Diversity Statement

Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community. Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds. Bentley University seeks to attract talented individuals who are committed to our mission of educating creative, ethical and socially responsible students who will become organizational leaders nationally and internationally. All members of our faculty and administrative staff play a critical role in creating an inspiring, compassionate and diverse community that cultivates the lifelong development of our students. Bentley believes that promoting diversity plays an essential role in its educational mission by fostering greater innovation and creativity, attracting the widest pool of qualified applicants to its work force, and enhancing its communication and relationships with the community. Bentley is proud to be an employer of choice, offering competitive salaries, comprehensive benefits (including tuition remission), generous time off, a welcoming community and a beautiful work environment.

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