Data Operations Analyst

Enterprise Solutions Inc.; Oakland (CA); Hybrid; Full time

Job summary

A leading company in the utilities sector is seeking a Mid-Senior Level Application Support Analyst to analyze and support SmartMeter applications. The role involves diagnosing issues, preparing documentation, and collaborating with stakeholders. Ideal candidates will have a BA/BS in Computer Science and extensive experience in application and infrastructure technologies. Strong analytical and problem-solving skills are essential for success in this position.

Qualifications

• 5+ years experience in application and infrastructure technologies.
• Experience with large scale and complex infrastructure-application systems.

Responsibilities

• Analyzes existing SmartMeter application interfaces and tools.
• Diagnoses and corrects data and performance faults.
• Prepares and obtains approval of system and development documentation.

Skills

Analytical

Problem-Solving

Technical Troubleshooting

Communication

Education

BA/BS in Computer Science

Tools

Linux

Oracle

Job description

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Enterprise Solutions Inc. provided pay range

This range is provided by Enterprise Solutions Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60.00/hr - $65.00/hr

Direct message the job poster from Enterprise Solutions Inc.

1. Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools.

2. Diagnoses, isolates and corrects data and performance faults in the systems involved.

3. Prepares and obtains approval of system and development documentation.

4. Executes planned and ad-hoc corrective maintenance to sustain continuous system operations.

5. Analyze, evaluate, debug and diagnose bugs, incidents and exceptions in existing SmartMeter applications, interfaces, processes, and procedures.

6. Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems.

7. Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents.

9. Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements.

10. Provide back up support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presentment and bill print of accurate usage file data

11. Develops conversion and implementation plans.

12. Assist in the definition, development, and documentation of SmartMeter systems’ business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.

13. Proposes enhancements to procedures, processes and tools based on experiences with current methods.

14. Provide timely, professional, straight forward (non-technical) communications

15. May also interact with suppliers and contractors when warranted.

C. KNOWLEDGE/ABILITIES

Has familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups and Oracle databases.

Has excellent written and verbal communications skills.

Is able to work and communicate across multiple departments.

Has excellent analytical, problem-solving and technical troubleshooting skills

Is able to work independently and as part of a team.

D. REQUIREMENTS

BA/BS in Computer Science, Business, or equivalent experience;

5+ years experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience. Experience with design and deployment of large scale and complex infrastructure-application systems.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Business Development

• Industries

  Utilities and Oil and Gas

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