Application Operations Analyst

neteffects; Oakland (CA); Remote; Full time

Job summary

A leading company is seeking an experienced Application Operations Specialist for a 6-month remote contract. The role involves analyzing application interfaces, troubleshooting issues, and collaborating with various stakeholders. Ideal candidates will have strong Linux and Oracle experience, along with excellent communication and problem-solving skills. Comprehensive benefits are offered, including health and retirement plans.

Benefits

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Qualifications

• 5+ years experience in application design and deployment.
• Experience with large scale and complex infrastructure-application systems.

Responsibilities

• Analyzes existing application interfaces, creates SQL code and scheduling scripts.
• Diagnoses and corrects data and performance faults.
• Interacts with users and stakeholders to report progress.

Skills

Linux

Oracle

Analytical Skills

Problem Solving

Technical Troubleshooting

Communication

Education

BA/BS in Computer Science

Business

Job description

Remote with very occasional meetings onsite in San Ramon
6 month contract
Pay Range: $70.00 - $74.00 W2

TOP THINGS:
Large Application Operations, Linux and Oracle experience, Integration.

JOB DUTIES
1. Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools.
2. Diagnoses, isolates and corrects data and performance faults in the systems involved.
3. Prepares and obtains approval of system and development documentation.
4. Executes planned and ad-hoc corrective maintenance to sustain continuous system operations.
5. Analyze, evaluate, debug and diagnose bugs, incidents and exceptions in existing SmartMeter applications, interfaces, processes, and procedures.
6. Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems.
7. Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents.
8. Executes quality control tasks as directed.
9. Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements.
10. Provide back up support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presentment and bill print of accurate usage file data
11. Develops conversion and implementation plans.
12. Assist in the definition, development, and documentation of SmartMeter systems’ business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
13. Proposes enhancements to procedures, processes and tools based on experiences with current methods.
14. Provide timely, professional, straight forward (non-technical) communications
15. May also interact with suppliers and contractors when warranted.

KNOWLEDGE/ABILITIES
Has familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups and Oracle databases.
Has excellent written and verbal communications skills.
Is able to work and communicate across multiple departments.
Has excellent analytical, problem-solving and technical troubleshooting skills
Is able to work independently and as part of a team.

REQUIREMENTS
BA/BS in Computer Science, Business, or equivalent experience;
5+ years experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience. Experience with design and deployment of large scale and complex infrastructure-application systems.

Benefits: (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.