Data Exchange Support Analyst (Hybrid/Contract)

Apex Systems; Richmond (VA); Hybrid; USD 60,000 - 90,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Employee stock purchase program

Job summary

Everforth Apex Systems is seeking a Production and Technical Support Analyst to join our Data Transaction Services team in Richmond, VA. This contract role involves supporting secure data exchange for external clients, interfacing with internal processing systems, and providing a single point of contact for data exchange issues.

The position offers a hybrid work model with initial training on-site. Responsibilities include resolving file transmission issues, monitoring system alerts, handling

Qualifications

• Customer service experience with the ability to manage changing priorities.
• Strong problem-solving and critical thinking skills.
• Excellent verbal and written communication skills.
• Flexibility to work any shift, including weekends and holidays.
• Basic knowledge of Unix and Mainframes.
• Familiarity with transmission protocols and networks.

Responsibilities

• Address and resolve file transmission issues for trading partners and business units.
• Monitor and respond to system alerts to ensure operational stability.
• Manage and resolve configuration issues within the data exchange platform.
• Handle critical system issues and escalating them to the appropriate level when necessary.
• Perform password resets and file replays as requested by clients.
• Provide excellent customer service and document detailed descriptions of problem situations and their resolutions.

Skills

Customer service

Problem solving

Communication

Shift flexibility

Unix/Mainframe basics

Networking protocols

Job description

Everforth Apex Systems is seeking a Production and Technical Support Analyst to join our Data Transaction Services team in Richmond, VA. This contract role involves supporting secure data exchange for external clients, interfacing with internal processing systems, and providing a single point of contact for data exchange issues.

The position offers a hybrid work model with initial training on-site. Responsibilities include resolving file transmission issues, monitoring system alerts, handling