Prduction Support Engineer

Apex Systems; Chicago, Northern (IL, KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and >k

ESPP (employee stock purchase program)

401K with company match

HSA (Health Savings Account)

EAP with counseling

On-demand training and certification

Job summary

Everforth Apex Systems is seeking an experienced Production Support Engineer in Chicago for a 12-month hybrid role. You will provide production support within the Market Risk domain, resolve inquiries, and ensure the stability of feeds and batch processes.

You will coordinate with development teams, automate repetitive tasks, and manage incidents with timely notifications. Strong SQL, UNIX/Linux, Python, and ITIL/SDLC knowledge are essential to succeed.

Qualifications

• 10+ years of Production Support experience.
• Strong knowledge of SQL.
• UNIX / LINUX expertise.
• Experience with Autosys and Bob jobs.
• Python scripting proficiency.
• Familiarity with ITSRs, DynaTrace, and Splunk.
• Knowledge of SDLC and ITIL frameworks.
• Excellent written/spoken communication.
• Strong project and time management skills.
• Ability to work in a multi-regional team.

Responsibilities

• Respond to and resolve business queries for Market Risk.
• Manage the user query mailbox and ensure timely responses.
• Resolve feed and batch support items, manage alerts and monitoring.
• Use ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting.
• Manage incidents with timely notifications and escalations.
• Maintain documentation and contribute to knowledge management.
• Coordinate with development teams on resolutions.
• Assist with metrics reporting and Business Continuity testing.
• Identify automation opportunities to reduce repetitive tasks.

Skills

SQL

UNIX / LINUX

Python scripting

ITSM

ITIL

DynaTrace

Splunk

SDLC

Communication

Project management

Multi-regional teamwork

Tools

ITSM

ITRS

DynaTrace

Splunk

Job description

Production Support Engineer

Location: Chicago, Illinois (hybrid) Duration: 12 months

Role Overview: We are seeking an experienced Application Programmer to provide production support within the Market Risk domain. This role involves resolving business queries, managing user support channels, and ensuring the stability of feeds and batch processes. The position requires independent problem-solving, coordination with development teams, and a focus on continuous improvement through automation.

Key Responsibilities

• Respond to and resolve business queries for the Market Risk space.
• Manage the user query mailbox and ensure timely and appropriate responses.
• Resolve feed and batch support items, including managing alerts and system monitoring.
• Utilize framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting.
• Manage incidents, providing timely user notifications and handling escalations as needed.
• Maintain documentation and contribute to knowledge management.
• Coordinate with development teams to follow up on resolutions.
• Assist with metrics reporting and coordinate Business Continuity testing.
• Identify opportunities for automation to reduce manual, repetitive tasks.

Required Qualifications

• Experience:10+ years of Production Support experience.
• Technical Skills:Strong knowledge of SQL.
• Strong knowledge of UNIX / LINUX.
• Working knowledge of Autosys and Bob jobs.
• Proficiency in Python scripting.
• Working knowledge of ITRS, DynaTrace, and Splunk.
• Professional Skills:Knowledge of the Software Development Life Cycle (SDLC).
• Working knowledge of ITIL framework.
• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work effectively in a multi-regional team.

Preferred Qualifications

• Financial industry experience.
• Knowledge of Market Risk.
• Familiarity with Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge of Tableau.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits Overview

• Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• ESPP (employee stock purchase program).
• 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• We offer a dedicated customer service team for our Consultants that can address questions around benefits and other resources, and a certified Career Coach.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans With Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.