Production Support Engineer

Apex Systems; Chicago (IL); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Everforth Apex is seeking an experienced Introduction Support Engineer to provide production support in the Market Risk domain from Chicago in a hybrid model. The role focuses on resolving business queries, managing user support channels, and ensuring stability of feeds and batch processes.

Independent problem-solving and automation emphasis are key. Required are 10+ years in Production Support, SQL/Unix/Linux expertise, Python scripting, and familiarity with ITIL and SDLC; will work with ITSM,

Qualifications

• 10+ years of Production Support experience.
• Experience in Market Risk domain is a plus.
• Strong knowledge of SQL and UNIX/Linux.
• Proficiency in Python scripting and monitoring tools.
• Familiarity with ITIL processes and SDLC.

Responsibilities

• Respond to and resolve business queries for Market Risk support.
• Manage user query mailbox and ensure timely responses.
• Resolve feed and batch issues, monitor alerts and jobs.
• Use ITSM/ITRS/JIRA/DynaTrace/Splunk for reporting and updates.
• Coordinate with development teams and manage incidents/escalations.
• Maintain documentation and support knowledge transfer.

Skills

SQL

Unix/Linux

Python scripting

ITIL

SDLC

Effective communication

Multi-regional teamwork

Tools

Autosys

Bob jobs

ITSM

ITRS

JIRA

DynaTrace

Splunk

Job description

Job#: 3049119

Job Description:

Introduction Support Engineer

Location: Chicago, Illinois (hybrid)

Duration: 12 months

Role Overview

We are seeking an experienced Application Programmer to provide production support within the Market Risk domain. This role involves resolving business queries, managing user support channels, and ensuring the stability of feeds and batch processes. The position requires independent problem-solving, coordination with development teams, and a focus on continuous improvement through automation.

Key Responsibilities

• Respond to and resolve business queries for the Market Risk space.
• Manage the user query mailbox and ensure timely and appropriate responses.
• Resolve feed and batch support items, including managing alerts and system monitoring.
• Utilize framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting.
• Manage incidents, providing timely user notifications and handling escalations as needed.
• Maintain documentation and contribute to knowledge management.
• Coordinate with development teams to follow up on resolutions.
• Assist with metrics reporting and coordinate Business Continuity testing.
• Identify opportunities for automation to reduce manual, repetitive tasks.

Required Qualifications

Experience

• 10+ years of Production Support experience.

Technical Skills

• Strong knowledge of SQL.
• Strong knowledge of UNIX / LINUX.
• Working knowledge of Autosys and Bob jobs.
• Proficiency in Python scripting.
• Working knowledge of ITRS, DynaTrace, and Splunk.

Professional Skills

• Knowledge of the Software Development Life Cycle (SDLC).
• Working knowledge of ITIL framework.
• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work effectively in a multi-regional team.

Preferred Qualifications

• Financial industry experience.
• Knowledge of Market Risk.
• Familiarity with Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge of Tableau.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.