Senior Production Support Engineer

Apex Systems; Richmond, Northern (VA, KY); On-site; USD 95,000 - 120,000; Part time

Benefits offered by this job

ESPP

401K with company match

HSA

EAP

Job summary

Everforth Apex is seeking a Senior Production Support Engineer for an onsite role in Richmond, VA. The position focuses on middleware operations, production support, and liaison between Production and Development teams to diagnose issues in multi-datacenter environments.

Responsibilities include on-call support, implementing automation with Ansible, maintaining data validation and entitlements, and collaborating on resilient messaging architectures.

Qualifications

• Education: Degree in computer science or equivalent.
• Programming: 4+ years in Perl, Python, Bash, or a C derivative (C++/Java).
• UNIX/Linux production environment with multiple hosts (2–4 years).
• Data structures and databases including SQL and NoSQL (2–4 years).
• Troubleshooting production applications and on-call rotation.

Responsibilities

• Provide NonStop Technical Support including OS, Coldloads, Safeguard, TAL, FUP, PUP, SCF, Backups, Expand, and Xypro utilities.
• Define, automate, and maintain support processes for data validation, entitlements integration, and upgrades.
• Optimize existing solutions and design resilient messaging architectures for low latency and high throughput.
• Develop software solutions to address manual work or inefficient processes.
• Translate business requirements into technical definitions, reference models, and blueprints for deployment.
• Coordinate with application and infrastructure teams during releases and manage implementation tasks.
• Assist with tracking vendor support tickets and resolve urgent production issues.
• Participate in on-call support for the production environment.

Skills

Perl

Python

Bash

C/C++/Java

Education

Bachelor's degree in Computer Science

Tools

Ansible

Git

Bitbucket

Jira

Wiki

Job description

Senior Production Support Engineer

Location: Richmond, Virginia (Onsite)

Employment Type: Contract

Contract Duration: 09 Months

Role Overview

This position is for an operational and engineering support role focusing on messaging middleware. The Senior Production Support Engineer will serve as a key liaison between Production and Development teams. The role involves diagnosing issues in large, multi-datacenter, multi-tiered application environments and providing subject matter expertise on a range of technologies.

Key Responsibilities

• Provide NonStop Technical Support including OS, Coldloads, Safeguard, TAL, FUP, PUP, SCF, Backups, Expand, and Xypro utilities.
• Define, automate, and maintain support processes for data validation, entitlements integration, and upgrades.
• Optimize existing solutions and contribute to the design of resilient messaging architectures for low latency and high throughput.
• Develop software solutions to address manual work or inefficient processes.
• Translate business requirements into technical definitions, reference models, and blueprints for deployment.
• Coordinate with application and infrastructure teams during releases and manage implementation tasks.
• Assist with tracking vendor support tickets and work with a team to resolve urgent production issues.
• Participate in on-call support for the production environment.

Required Qualifications

Education: A degree in computer science or an equivalent field is required.

Experience

• A minimum of 4 years of programming experience in Perl, Python, Bash, or a C derivative such as C++ or Java.
• 2 to 4 years of experience working in a UNIX/Linux production environment with numerous hosts.
• 2 to 4 years of experience with data structures and databases, including SQL and NoSQL.
• Experience with troubleshooting production applications and participating in an on-call support rotation.

Technical Skills

• Strong knowledge of protocols such as TCP/IP, SSL/TLS, SSH, and SFTP.
• Proficiency with Linux and Windows operating systems.
• Experience with automation using Ansible.
• Familiarity with Git, Bitbucket, Jira, and Wiki.
• Basic knowledge of Middleware (AMPS, MQ, Kafka) and platform operating systems (Windows, Unix).

Preferred Qualifications

• Experience with HSM support, specifically Utimaco and Futurex.
• Knowledge of general information security concepts.
• Programming experience interfacing with web and backend system interfaces.
• Experience supporting multiple authentication methods, such as Kerberos or SiteMinder.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

You can access our privacy policy at https://www.apexsystems.com/privacy-policyEverforth Apex