Data-Driven Quality & Process Improvement Lead

HealthBay; Seattle (WA); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Sign-on bonus

Phone/internet stipend

Hybrid work arrangement

Paid time off

Professional development

Job summary

HealthBay in Seattle is seeking a Quality Manager to own quality initiatives across departments, improving consistency, efficiency, and customer outcomes.

You will lead root-cause analysis, establish corrective actions, and develop sustainable improvements, while reporting metrics to leadership. This role partners with operations, technology, and business teams in a hybrid work environment.

Qualifications

• 5+ years of professional experience in quality management, quality assurance, operations, process improvement, compliance, or related field.
• Experience managing quality or continuous-improvement initiatives.
• Strong understanding of quality-management principles and corrective-action processes.
• Experience analyzing performance data and identifying trends.
• Strong problem-solving and root-cause-analysis skills.
• Excellent written, verbal, and presentation skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work effectively with both operational teams and senior leadership.

Responsibilities

• Develop and maintain practical quality standards, procedures, and controls.
• Monitor quality performance and identify trends, risks, and areas requiring attention.
• Establish and track quality objectives and key performance indicators.
• Ensure teams understand and consistently follow established quality requirements.
• Identify opportunities to improve processes, reduce errors, and eliminate recurring problems.
• Lead root-cause analysis and corrective-action initiatives.
• Develop practical solutions and monitor their effectiveness.
• Partner with teams to implement improvements and ensure changes are sustained.
• Conduct or coordinate quality reviews, assessments, and internal audits.
• Monitor compliance with applicable company, contractual, and regulatory requirements.
• Maintain appropriate quality documentation and records.
• Support external audits and customer quality requirements when applicable.
• Analyze quality data and prepare clear reports for leadership.
• Develop dashboards and performance measurements where appropriate.
• Communicate quality issues, trends, and recommendations to management.
• Use data to identify opportunities for operational improvement.
• Work closely with operations, project management, technology, and business teams.
• Provide guidance and support when quality issues arise.
• Facilitate quality reviews and improvement initiatives.
• Build strong working relationships across departments and influence positive change.
• Monitor quality expectations for applicable vendors and service providers.
• Review vendor performance and help resolve recurring quality issues.
• Collaborate with external partners to establish appropriate quality standards.

Skills

Quality management

Root cause analysis

Process improvement

Data analysis

Communication

Project management

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Quality Management

Lean Six Sigma

ASQ certification

Tools

ISO 9001

Job description

HealthBay in Seattle is seeking a Quality Manager to own quality initiatives across departments, improving consistency, efficiency, and customer outcomes.

You will lead root-cause analysis, establish corrective actions, and develop sustainable improvements, while reporting metrics to leadership. This role partners with operations, technology, and business teams in a hybrid work environment.