Data-Driven Quality & Process Improvement Lead

HealthBay; Los Angeles (CA); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Hybrid work arrangement

Significant compensation package

Stipend for phone + internet

Paid time off and holidays

Professional development opportunities

12-month renewable contract

Job summary

HealthBay is seeking a Quality Manager in Los Angeles to own assigned quality initiatives and drive cross-functional improvements across operations, technology, and business units. You will identify quality risks, investigate recurring issues, establish corrective actions, and develop sustainable improvements with leadership collaboration.

The role emphasizes data-driven decision making, dashboards, and KPI development to reach predictable outcomes and higher customer satisfaction.

Qualifications

• 5+ years of professional experience in quality management, quality assurance, operations, process improvement, compliance, or a related field.
• Demonstrated experience managing quality or continuous-improvement initiatives.
• Strong understanding of quality-management principles and corrective-action processes.
• Experience analyzing performance data and identifying trends.
• Strong problem-solving and root-cause-analysis skills.
• Excellent written, verbal, and presentation skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work effectively with both operational teams and senior leadership.

Responsibilities

• Develop and maintain practical quality standards, procedures, and controls.
• Monitor quality performance and identify trends, risks, and areas requiring attention.
• Establish and track quality objectives and key performance indicators.
• Ensure teams understand and consistently follow established quality requirements.
• Identify opportunities to improve processes, reduce errors, and eliminate recurring problems.
• Lead root-cause analysis and corrective-action initiatives.
• Develop practical solutions and monitor their effectiveness.
• Partner with teams to implement improvements and ensure changes are sustained.
• Conduct quality reviews, assessments, and internal audits.
• Monitor compliance with applicable company, contractual, and regulatory requirements.
• Maintain quality documentation and records.
• Support external audits and customer quality requirements when applicable.
• Analyze quality data and prepare clear reports for leadership.
• Develop dashboards and performance measurements where appropriate.
• Communicate quality issues, trends, and recommendations to management.
• Use data to identify opportunities for operational improvement.
• Work closely with operations, project management, technology, and business teams.
• Provide guidance and support when quality issues arise.
• Facilitate quality reviews and improvement initiatives.
• Build strong working relationships across departments and influence positive change.

Skills

Quality Management

Root-Cause Analysis

Data-driven decisions

Excellent communication

Education

Bachelor's degree in Quality Management, Business Administration, Engineering, Operations, Healthcare Administration

Job description

HealthBay is seeking a Quality Manager in Los Angeles to own assigned quality initiatives and drive cross-functional improvements across operations, technology, and business units. You will identify quality risks, investigate recurring issues, establish corrective actions, and develop sustainable improvements with leadership collaboration.

The role emphasizes data-driven decision making, dashboards, and KPI development to reach predictable outcomes and higher customer satisfaction.