Quality & Continuous Improvement Lead

HealthBay; Dallas (TX); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Hybrid work arrangement

Paid time off

Professional development opportunities

Job summary

HealthBay is seeking a Quality Manager to own quality initiatives across departments, driving consistency, efficiency, performance, and better customer outcomes. You will analyze data, identify risks, and lead root-cause investigations to deliver sustainable improvements that teams actually follow.

Reporting to the Director of Operations, you will develop practical standards, build dashboards, monitor KPIs, and collaborate with operations, technology, and business units to embed a data-driven

Qualifications

• 5+ years of professional experience in quality management or related fields.
• Demonstrated experience leading quality or continuous-improvement initiatives.
• Strong understanding of quality-management principles and corrective-action processes.
• Experience analyzing performance data and identifying trends.
• Strong problem-solving and root-cause-analysis skills.
• Excellent written, verbal, and presentation skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work effectively with both operational teams and senior leadership.

Responsibilities

• Develop and maintain practical quality standards, procedures, and controls.
• Monitor quality performance and identify trends, risks, and areas requiring attention.
• Establish and track quality objectives and KPIs.
• Ensure teams understand and follow established quality requirements.
• Identify opportunities to improve processes, reduce errors, and eliminate recurring problems.
• Lead root-cause analysis and corrective-action initiatives.
• Develop practical solutions and monitor their effectiveness.
• Partner with teams to implement improvements and sustain changes.
• Conduct or coordinate quality reviews, assessments, and internal audits.
• Monitor compliance with applicable company, contractual, and regulatory requirements.
• Maintain appropriate quality documentation and records.
• Support external audits and customer quality requirements when applicable.
• Analyze quality data and prepare reports for leadership.
• Develop dashboards and performance measurements where appropriate.
• Communicate quality issues, trends, and recommendations to management.
• Use data to identify opportunities for operational improvement.
• Work with operations, project management, technology, and business teams.
• Provide guidance and support when quality issues arise.
• Facilitate quality reviews and improvement initiatives.
• Build strong relationships across departments and influence positive change.

Skills

Quality management

Data analysis

Root-cause analysis

Cross-functional collaboration

Process improvement

Audits

Education

Bachelor's degree in Quality Management

Bachelor's degree in Business Administration

Bachelor's degree in Engineering

Bachelor's degree in Healthcare Administration

Tools

Quality-management systems

ISO-based processes

Job description

HealthBay is seeking a Quality Manager to own quality initiatives across departments, driving consistency, efficiency, performance, and better customer outcomes. You will analyze data, identify risks, and lead root-cause investigations to deliver sustainable improvements that teams actually follow.

Reporting to the Director of Operations, you will develop practical standards, build dashboards, monitor KPIs, and collaborate with operations, technology, and business units to embed a data-driven