Quality & Process Improvement Leader

HealthBay; Virginia Beach (VA); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Hybrid work arrangement

Sign-on bonus

Phone and internet stipend

Paid time off

Job summary

HealthBay seeks a Quality Manager to own quality initiatives, improve consistency, and drive data-driven decisions across departments. You’ll lead root-cause analysis, develop practical improvements, and partner with operations to reduce variation and risk.

You will report to the Director of Operations and build dashboards, monitor KPIs, and ensure compliance with ISO-based standards while mentoring teams to sustain changes.

Qualifications

• 5+ years of professional experience in quality management, quality assurance, operations, process improvement, compliance, or related field.
• Demonstrated experience managing quality or continuous-improvement initiatives.
• Strong understanding of quality-management principles and corrective-action processes.
• Experience analyzing performance data and identifying trends.
• Strong problem-solving and root-cause-analysis skills.
• Excellent written, verbal, and presentation skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work effectively with both operational teams and senior leadership.

Responsibilities

• Quality Management: Develop and maintain practical quality standards, procedures, and controls.
• Quality Management: Monitor quality performance and identify trends, risks, and areas requiring attention.
• Quality Management: Establish and track quality objectives and key performance indicators.
• Quality Management: Ensure teams understand and consistently follow established quality requirements.
• Continuous Improvement: Identify opportunities to improve processes, reduce errors, and eliminate recurring problems.
• Continuous Improvement: Lead root-cause analysis and corrective-action initiatives.
• Continuous Improvement: Develop practical solutions and monitor their effectiveness.
• Continuous Improvement: Partner with teams to implement improvements and ensure changes are sustained.
• Quality Assurance & Compliance: Conduct or coordinate quality reviews, assessments, and internal audits.
• Quality Assurance & Compliance: Monitor compliance with applicable company, contractual, and regulatory requirements.
• Quality Assurance & Compliance: Maintain appropriate quality documentation and records.
• Quality Assurance & Compliance: Support external audits and customer quality requirements when applicable.
• Performance & Reporting: Analyze quality data and prepare clear reports for leadership.
• Performance & Reporting: Develop dashboards and performance measurements where appropriate.
• Performance & Reporting: Communicate quality issues, trends, and recommendations to management.
• Performance & Reporting: Use data to identify opportunities for operational improvement.
• Cross-Functional Leadership: Work closely with operations, project management, technology, and business teams.
• Cross-Functional Leadership: Provide guidance and support when quality issues arise.
• Cross-Functional Leadership: Facilitate quality reviews and improvement initiatives.
• Cross-Functional Leadership: Build strong working relationships across departments and influence positive change.
• Vendor & Partner Quality: Monitor quality expectations for applicable vendors and service providers.
• Vendor & Partner Quality: Review vendor performance and help resolve recurring quality issues.
• Vendor & Partner Quality: Collaborate with external partners to establish appropriate quality standards.

Skills

Analytical

Organized

Ownership

Problem solving

Root-cause analysis

Communication

Leadership

Cross-functional collaboration

Education

Bachelor's degree in Quality Management, Business Administration, Engineering, Operations, Healthcare Administration, or related field

Lean Six Sigma, ASQ, or comparable professional certification

Tools

ISO 9001

Job description

HealthBay seeks a Quality Manager to own quality initiatives, improve consistency, and drive data-driven decisions across departments. You’ll lead root-cause analysis, develop practical improvements, and partner with operations to reduce variation and risk.

You will report to the Director of Operations and build dashboards, monitor KPIs, and ensure compliance with ISO-based standards while mentoring teams to sustain changes.