Data-Driven Public Benefits Eligibility Specialist

Knowledge Services; Crown Point (IN); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services in Crown Point, IN, is seeking an Eligibility Specialist to assist Indiana residents with applying for TANF, SNAP, and Medicaid. You will gather data, verify information, and process documents for public assistance.

This role requires strong organizational skills, customer service experience, and the ability to work independently. A degree in Counseling or Social Services is preferred, HS diploma accepted; prior case management experience is a plus.

Qualifications

• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medicalrecords as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Skills

Highly organized and analytical team

Strong written and verbal skills

Social service experience

Case management skills

Independent self-starter

Strong customer service

2 years’ social service experience

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED required

Tools

Microsoft Office proficiency

Job description

Knowledge Services in Crown Point, IN, is seeking an Eligibility Specialist to assist Indiana residents with applying for TANF, SNAP, and Medicaid. You will gather data, verify information, and process documents for public assistance.

This role requires strong organizational skills, customer service experience, and the ability to work independently. A degree in Counseling or Social Services is preferred, HS diploma accepted; prior case management experience is a plus.