Operations Manager - Data-Driven, Customer-Focused

Amazon Inc.; Republic (MO); Vor Ort; USD 91.000 - 137.000; Vollzeit

Zusammenfassung

Amazon is seeking an Operations Manager to lead and develop a team of salaried and hourly staff across multiple shifts. You will drive safety, quality, productivity, and timely delivery, using data-driven decisions and cross-functional partnerships to meet customer expectations.

The role requires coaching, mentoring, and delivering productivity improvements through forecast reviews and load-balancing with site and regional leaders.

Qualifikationen

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 2+ salaried employees and 70+ indirect employees.
• Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
• Demonstrated problem solving skills and analytical skills.
• Excellent customer service skills, communication skills and interpersonal skills.
• Track record of meeting or exceeding department performance goals.

Aufgaben

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).

Kenntnisse

People management

Performance metrics

Lean / Six Sigma

Analytical thinking

Communication skills

Ausbildung

Bachelor's degree or equivalent, or 2+ years of Amazon experience

Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field

Tools

Lean process

Kaizen

Six Sigma

Jobbeschreibung

Amazon is seeking an Operations Manager to lead and develop a team of salaried and hourly staff across multiple shifts. You will drive safety, quality, productivity, and timely delivery, using data-driven decisions and cross-functional partnerships to meet customer expectations.

The role requires coaching, mentoring, and delivering productivity improvements through forecast reviews and load-balancing with site and regional leaders.