Operations Manager: Lead High-Impact Teams (Data-Driven)

Amazon; Cherry Valley (IL); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon is seeking an Operations Manager in Illinois to lead and develop a team of salaried and hourly staff, driving safety, quality, and productivity through data-driven decisions. You will engage your team on shifts and coordinate with safety, engineering, and HR to meet delivery promises.

The role covers First/Middle/Last mile workflows, with site variations but a constant focus on customer satisfaction and efficiency. Strong leadership and flexibility are essential.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet objectives.
• Lift up to 49 pounds and stand/walk for up to 12 hours.
• Work in an environment with varying noise, temperatures, and outside loading areas.
• Continuously climb and descend stairs where applicable.

Education

Bachelor's degree or equivalent

2+ years of Amazon experience

Job description

Amazon is seeking an Operations Manager in Illinois to lead and develop a team of salaried and hourly staff, driving safety, quality, and productivity through data-driven decisions. You will engage your team on shifts and coordinate with safety, engineering, and HR to meet delivery promises.

The role covers First/Middle/Last mile workflows, with site variations but a constant focus on customer satisfaction and efficiency. Strong leadership and flexibility are essential.