Data‑Driven Micro‑Mobility Ops Lead

Lyft; Massachusetts; On-site; USD 66,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Mental health benefits

Family benefits

Child care support

401(k) plan

Paid time off

Parental leave

Commuter benefits

Lyft credits

Job summary

Lyft Urban Solutions in the Boston area is seeking an Operations Specialist to support the General Manager of Bluebikes. You will contribute to developing and executing operational plans with a focus on service quality, operational excellence, continuous improvement, and the overall customer experience, combining hands-on problem solving with big-picture initiatives.

You will monitor daily field operations, analyze data to identify inefficiencies, own invoicing and asset tracking, and coordinate

Qualifications

• Bachelor’s degree or 4+ years of operations experience in a fast-moving environment such as a distribution warehouse, marketplace, or delivery operation.
• Experience using Google Sheets and data analysis tools to identify inefficiencies and propose solutions.
• Excellent organizational and time management skills.
• Strong attention to detail, with an ability to zoom out and understand the bigger context of your work.
• Proven track record of data-based problem-solving with the ability to think on your feet.

Responsibilities

• Ensure smooth daily field operations: monitor performance, create/refine playbooks and SOPs, support workforce planning, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot.
• Conduct deep-dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements.
• Own end-to-end processes like invoicing and asset tracking to support the success of the business.
• Audit performance of functional areas against SLAs, proactively identifying and escalating risks and inefficiencies.
• Support the Bluebikes team in maintaining relationships with our city partners and addressing market‑specific operational issues or special projects.
• Communicate clearly and confidently with stakeholders, clients, and vendors, tackling challenging conversations when necessary.
• Manage shifting priorities effectively, adapting to dynamic needs while maintaining a positive, solution‑oriented attitude.

Skills

Data analysis

Stakeholder communication

Problem solving

Attention to detail

AI tools

Education

Bachelor's degree

Tools

Google Sheets

Job description

Lyft Urban Solutions in the Boston area is seeking an Operations Specialist to support the General Manager of Bluebikes. You will contribute to developing and executing operational plans with a focus on service quality, operational excellence, continuous improvement, and the overall customer experience, combining hands-on problem solving with big-picture initiatives.

You will monitor daily field operations, analyze data to identify inefficiencies, own invoicing and asset tracking, and coordinate