Operations Specialist – Bike Share & Field Excellence

Lyft; Boston (MA); On-site; USD 66,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, vision

Mental health benefits

401(k) with company match

Paid time off

Parental leave

Commuter benefits

Lyft credits

Lyft Pink membership

Job summary

Lyft is seeking an Operations Specialist for the Bluebikes program in the Boston area. You will support the General Manager in developing and executing operational plans focused on service quality, operational excellence, and customer experience.

You will engage in hands-on problem solving and lead big-picture projects to improve the Bluebikes system, while maintaining strong relationships with city partners and stakeholders.

Qualifications

• Bachelor’s degree or equivalent experience in a fast-paced environment.
• Experience using data tools to identify inefficiencies and drive improvements.
• Strong organizational skills and ability to manage multiple priorities.
• Proven data-based problem-solving with ability to adapt on the fly.

Responsibilities

• Monitor daily field operations and refine playbooks and SOPs.
• Conduct deep-dive analyses to identify root causes and drive improvements.
• Own end-to-end processes like invoicing and asset tracking.
• Audit performance against SLAs and flag risks/inefficiencies.
• Maintain relationships with city partners and address market issues.
• Communicate clearly with stakeholders, clients, and vendors.

Skills

Google Sheets

Data analysis

Time management

Attention to detail

Problem-solving

AI tools

Education

Bachelor’s degree

Tools

AI tools

Job description

Lyft is seeking an Operations Specialist for the Bluebikes program in the Boston area. You will support the General Manager in developing and executing operational plans focused on service quality, operational excellence, and customer experience.

You will engage in hands-on problem solving and lead big-picture projects to improve the Bluebikes system, while maintaining strong relationships with city partners and stakeholders.