Operations Specialist, Bluebikes

Lyft; Boston (MA); On-site; USD 66,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, vision

Mental health benefits

401(k) with company match

Paid time off

Parental leave

Commuter benefits

Lyft credits

Lyft Pink membership

Job summary

Lyft is seeking an Operations Specialist for the Bluebikes program in the Boston area. You will support the General Manager in developing and executing operational plans focused on service quality, operational excellence, and customer experience.

You will engage in hands-on problem solving and lead big-picture projects to improve the Bluebikes system, while maintaining strong relationships with city partners and stakeholders.

Qualifications

• Bachelor’s degree or equivalent experience in a fast-paced environment.
• Experience using data tools to identify inefficiencies and drive improvements.
• Strong organizational skills and ability to manage multiple priorities.
• Proven data-based problem-solving with ability to adapt on the fly.

Responsibilities

• Monitor daily field operations and refine playbooks and SOPs.
• Conduct deep-dive analyses to identify root causes and drive improvements.
• Own end-to-end processes like invoicing and asset tracking.
• Audit performance against SLAs and flag risks/inefficiencies.
• Maintain relationships with city partners and address market issues.
• Communicate clearly with stakeholders, clients, and vendors.

Skills

Google Sheets

Data analysis

Time management

Attention to detail

Problem-solving

AI tools

Education

Bachelor’s degree

Tools

AI tools

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft Urban Solutions is the operator of six bikeshare systems across the country, including Bluebikes, the Boston area’s public bike share system. We’re looking for an Operations Specialist who wants to continue the micromobility revolution.

As the Operations Specialist, you will support the General Manager of Bluebikes in developing and executing operational plans with a consistent eye towards service quality, operational excellence, continuous improvement, and the overall customer experience. You'll roll up your sleeves for some hands-on problem solving, while also tackling big picture projects to improve the Bluebikes system.

If you share our vision for active transportation that empowers local communities, reduces our environmental footprint, and brings people together, then we’d love to meet you!

Responsibilities

• Ensure smooth daily field operations: monitor performance, create/refine playbooks and SOPs, support workforce planning, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot
• Conduct deep-dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements
• Own end-to-end processes like invoicing and asset tracking to support the success of the business
• Audit performance of functional areas against SLAs, proactively identifying and escalating risks and inefficiencies
• Support the Bluebikes team in maintaining relationships with our city partners and addressing market-specific operational issues or special projects
• Communicate clearly and confidently with stakeholders, clients, and vendors, tackling challenging conversations when necessary
• Manage shifting priorities effectively, adapting to dynamic needs while maintaining a positive, solution-oriented attitude

Experience

• Bachelor’s degree or 4+ years of experience overseeing operations in a complex, fast-moving, rapidly changing environment such as a distribution warehouse, marketplace, or delivery operation
• Experience using Google Sheets and other data analysis tools to identify inefficiencies and propose solutions
• Excellent organizational and time management skills
• Strong attention to detail, with an ability to zoom out and understand the bigger context of your work
• Proven track record of data-based problem-solving with the ability to think on your feet
• Nice to have:
• Experience in a warehouse or hands-on operations environment
• Strong interest in biking, bikeshare, sustainable transportation, and city planning
• Familiarity with AI tools to strengthen day-to-day productivity

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

The expected base pay range for this position in the Boston area is $66,240 - $82,800, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location.