Data-Driven Enterprise Growth & Renewal Lead

Retell AI; Redwood City (CA); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Medical, dental & vision

DoorDash allowance

Wellness reimbursement

Commuter reimbursement

Phone bill reimbursement

Internet reimbursement

Job summary

Retell AI in Redwood City, CA, is seeking an Account Manager to own a book of enterprise customers from launch onward, managing relationships, consumption, renewal, and expansion. You will be in the data, in the QBRs, and in the room when customers decide what to automate next.

You will grow usage, forecast renewals, negotiate, and identify upsell opportunities within existing accounts, turning usage data into a business case and partnering with Product and Engineering to remove blockers.

Qualifications

• 2+ years in Account Management, Customer Success Management, or another post-sales role where you personally owned a renewal or expansion number at a B2B software company.
• A track record you can walk through: a specific account, what it was worth when you got it, what it was worth when you left it, and what you did.
• Comfort with usage data: you can read an adoption dashboard and build a commercial argument out of it.
• Ability to hold an executive conversation and a hard commercial one in the same meeting.

Responsibilities

• Own net revenue retention across a book of enterprise accounts.
• Own the post-launch relationship with enterprise buyers and program owners, from first production call through renewal.
• Grow consumption across the book: pilot to production, one use case to many, one department to the org.
• Own the renewal: forecast, negotiate, and close it, and find the upsell inside it.
• Turn usage data into the business case customers use internally to expand.

Skills

Account management

Customer success

Post-sales

Renewals

Upsell

Job description

Retell AI in Redwood City, CA, is seeking an Account Manager to own a book of enterprise customers from launch onward, managing relationships, consumption, renewal, and expansion. You will be in the data, in the QBRs, and in the room when customers decide what to automate next.

You will grow usage, forecast renewals, negotiate, and identify upsell opportunities within existing accounts, turning usage data into a business case and partnering with Product and Engineering to remove blockers.