Enterprise Growth Account Manager – AI Voice

Retell; San Francisco (CA); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

100% medical, dental, vision coverage

DoorDash credit

Wellness reimbursement

Commuter reimbursement

Phone bill reimbursement

Internet reimbursement

Job summary

Retell is seeking a Senior Account Manager to own a book of US enterprise customers onsite in Redwood City. You will manage post-launch relationships, drive adoption, forecast renewals, and close expansions by moving more call volume onto Retell’s AI platform.

You will analyze usage data to build a compelling business case, engage executives, and coordinate with product teams to remove blockers. This is a fast-paced role at a rapidly growing voice AI company.

Qualifications

• 2+ years in Account Management, Customer Success, or post-sales with renewals/expansions.
• Track record you can walk through with concrete account value and actions.
• Comfort reading adoption dashboards and building business cases from usage data.
• Ability to hold executive and commercial conversations in the same meeting.

Responsibilities

• Own post-launch relationships with enterprise buyers from production call through renewal.
• Grow consumption across the book from pilot to production and across departments.
• Own renewal forecasting, negotiation, and closing with upsell opportunities.
• Turn usage data into a compelling business case for expansion.
• Escalate blockers to Product/Engineering with revenue impact.

Skills

Account Management

Customer Success

Data literacy

Executive communication

Job description

Retell is seeking a Senior Account Manager to own a book of US enterprise customers onsite in Redwood City. You will manage post-launch relationships, drive adoption, forecast renewals, and close expansions by moving more call volume onto Retell’s AI platform.

You will analyze usage data to build a compelling business case, engage executives, and coordinate with product teams to remove blockers. This is a fast-paced role at a rapidly growing voice AI company.