Customer Success Account Manager

Redpoint Global; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible leave policy

10 company paid holidays

Remote work or MA office

Job summary

Redpoint Global is seeking a Customer Success Account Manager to join the Customer Success team and report to the Chief Customer Officer. The role handles a mixed portfolio with responsibility for retention, renewals, and product adoption across customers.

You will lead onboarding, drive proactive account management, and orchestrate cross-functional teams to ensure a seamless customer experience from post-sale handoff through steady-state adoption.

Qualifications

• 3-5 years of experience in customer success or account management.
• Experience driving renewals and expansions with measurable outcomes.
• Familiarity with data readiness and identity resolution concepts.

Responsibilities

• Own onboarding and drive adoption to accelerate value realization.
• Lead quarterly business reviews linking usage to outcomes and expansion opportunities.
• Manage renewal motions, forecast renewals, and protect the base.
• Coordinate with Sales, Services, Support, and Product to ensure seamless customer experience.
• Surface feedback to Product and prioritize feature requests for customers.

Skills

Customer success

Account management

Renewals

Cross-functional teamwork

Data readiness

Education

Bachelor’s degree

Tools

HubSpot

Power BI

Tableau

Sigma

CRM (Salesforce)

Job description

• We are looking for a Customer Success Account Managerto join our Customer Success team, reporting to the Chief Customer Officer. Customer Success Account Managers own a mixed portfolio of customers spanning size and industry, and are accountable for retention, renewals, and product adoption across that book, with expansion following naturally from customer success
• The role is anchored in strong onboarding, proactive account management, and cross-functional orchestration to drive adoption and measurable outcomes on Redpoint solutions. Increasingly, that means helping customers get their customer data AI-ready: clean, connected, and resolved to a single trusted identity so it can power personalization and AI initiatives at scale
• Build and execute strategic account plans for each customer in your portfolio, with clear success criteria, stakeholder maps, and value milestones
• Lead regular Business Reviews that connect Redpoint solutions usage to business outcomes and surface expansion opportunities
• Serve as the trusted advisor on use cases and Redpoint product capability, helping customers institute industry best practices
• Own onboarding and drive ongoing adoption through proactive, structured engagement - health checks, success plans, and outcome reviews on a defined cadence - to accelerate time-to-value and deepen product usage
• Orchestrate the cross-functional team around each account - Sales, Professional Services, Support, and Product - ensuring a seamless customer experience from post-sales handoff through steady-state
• Identify, qualify, and progress expansion opportunities (new use cases, channels, data sources, business units) in partnership with Sales
• Own the renewal motion for every account in your portfolio - forecast accurately, surface churn risk early, and protect the base
• Surface customer feedback to Product and partner on prioritization of new features and functionality
• Escalate risks and issues early, and work creatively across teams to mitigate them before they impact the customer
• Develop working fluency in Redpoint solutions - the data readiness layer (ETL, data quality, identity resolution / customer data integration), campaign orchestration, and channel integrations (Email, SMS, Push, web) - sufficient to advise customers on use-case design and on the data foundation their AI and personalization initiatives depend on
• Operate with integrity and in a highly collaborative and professional manner at all times
• You may also be responsible for other duties as assigned by the Company from time to time

Benefits

• Competitive Medical, Dental and Vision Insurance
• Flexible leave policy - take the time you need, when you need it
• 10 Company paid holidays
• Work remotely or in our Wellesley, MA office

Leading renewal conversationsManaging a book of enterprise and mid-market accounts with measurable retention and renewal resultsOrchestrating cross-functional teams (Sales, Services, Support, Product) to deliver for the customerOperating independently - planning, prioritizing, and driving your book of business with minimal oversightEngaging senior stakeholders (including executive sponsors) at enterprise customers - building account roadmaps, multi-threading across stakeholders, and advocating for the customer internallyCandidates should have 3-5 years of experience in a similar roleData readiness and data quality, Identity Resolution / Customer Data Integration, Customer Data Platform (CDP), preparing and governing data for AI and machine-learning use cases, Marketing Campaign Management, Customer Engagement, Omnichannel Marketing & PersonalizationOur ideal person will want to work in a growing, fast-moving environment, where we value: a drive to complete the job; clear and open communication; a self-startingenergeticteam; and customer delightBachelor’s (Required)Project Management: 3 years (Preferred)Customer Success or Account Management: 3-5 years (Required)Business Consulting: 3 years (Preferred)Data management, data quality, or identity resolution: 3 years (Preferred)Marketing Technology: 3 years (Preferred)AI tools (Claude, Copilot, Gemini)BI tools (Sigma, Tableau, Power BI, etc.)Cloud-based hosting, such as Microsoft Azure or Amazon Web Services (AWS)Microsoft Excel, Microsoft PowerPoint, and HubSpot