Customer Success Manager — Data-Driven Growth & Relationships

GetJobSmart; Riverside (CA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision coverage

401(k) match

Professional development opportunities

Job summary

Keystone Central Group in Riverside, CA is seeking a Customer Success Manager to oversee client relationships, ensure satisfaction, and contribute to service quality. The role involves monitoring feedback, organizing training, and maintaining client portfolios.

A bachelor’s degree and 3+ years in customer success or related roles are required. Salary is negotiable with comprehensive benefits, including health insurance and a 401(k) match.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Minimum of 3 years in customer success, account management, or a similar role.
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving skills.
• Proficient in using CRM software and other relevant tools.

Responsibilities

• Manage and maintain strong relationships with our client base, ensuring their satisfaction and retention.
• Monitor client engagement and identify opportunities for product improvement.
• Provide exceptional customer service and support to clients, addressing their needs and concerns promptly.
• Collaborate with the sales and marketing teams to develop and implement customer success strategies.
• Analyze customer data to identify trends and make data-driven recommendations for business growth.
• Bachelor's degree in Business, Marketing, or a related field.

Skills

Communication

Problem-solving

Analytical thinking

Interpersonal skills

CRM proficiency

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM software

Job description

Keystone Central Group in Riverside, CA is seeking a Customer Success Manager to oversee client relationships, ensure satisfaction, and contribute to service quality. The role involves monitoring feedback, organizing training, and maintaining client portfolios.

A bachelor’s degree and 3+ years in customer success or related roles are required. Salary is negotiable with comprehensive benefits, including health insurance and a 401(k) match.