Customer Success Manager

Cascade Grove Corp.; Jacksonville (FL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Cascade Grove Corp. in Jacksonville, FL is seeking a full-time Customer Success Manager to streamline client operations and maximize software value.

You will collaborate with clients to understand needs, provide tailored solutions, monitor satisfaction, guide onboarding and training, and work with sales, support and product teams to drive retention and expansion. Qualifications include a bachelor’s degree, proven customer success record, strong communication and leadership skills, and comfort

Qualifications

• Proven customer success track record.
• Strong communication and leadership abilities.
• Strategic mindset for relationship growth and retention.
• Travel may be required to client sites.

Responsibilities

• Manage customer relationships and ensure satisfaction.
• Drive retention and identify upsell opportunities.
• Oversee onboarding, training, and ongoing support.
• Collaborate with Sales, Support and Product teams.
• Lead projects and ensure timely delivery.

Skills

Customer success

Communication skills

Leadership

Strategic thinking

Education

Bachelor's degree in related field

Tools

CRM software

Project management tools

Slack

Microsoft Teams

Job description

Cascade Grove Corp., a Jacksonville, FL-based software company, seeks a full-time Customer Success Manager to streamline client operations and maximize software value.

As a Customer Success Manager, you'll collaborate with clients to understand needs, provide tailored solutions, and monitor satisfaction, identifying improvement opportunities.

Join our tight-knit team in Jacksonville, FL, working with sales, support, and product teams to deliver exceptional client service.

The annual compensation for this role ranges from $60,000 to $94,831, which is competitive within the industry. In addition to the base salary, employees are entitled to a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. The role requires a bachelor's degree in a related field and typically involves managing a team of professionals, overseeing project timelines, and ensuring the successful completion of assigned tasks. Employees are expected to possess strong communication and leadership skills, as well as proficiency in relevant software and tools. The workplace is typically a modern office environment, with opportunities for remote work or flexible schedules in some cases. The role may also involve travel to client sites or industry conferences, depending on the specific requirements of the position.

You must have a proven customer success record, excellent communication skills, and a strategic mindset to build relationships and drive client satisfaction.

This role involves managing customer relationships, ensuring satisfaction, and driving retention. Successful candidates will need strong communication skills, a proactive approach, and the ability to work independently. The workplace is typically an office environment, but remote work may be possible depending on the company's policies. Required tools include CRM software, project management tools, and communication platforms like Slack or Microsoft Teams. The position may require a bachelor's degree in a related field, such as business, marketing, or customer service, and typically involves onboarding new customers, addressing concerns, and providing training and support.

Work closely with clients to understand their needs and provide tailored solutions, monitor client satisfaction and identify opportunities for improvement, collaborate with sales, support, and product teams to deliver exceptional serviceProven track record in customer success, excellent communication skills, passion for helping businesses succeed, strategic thinking skills, ability to build strong relationships and drive client satisfaction