Customer Success Manager

Meridian Global; Fort Worth (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Meridian Global in Fort Worth, TX, is seeking a Customer Success Manager to ensure client success, manage relationships, and provide ongoing support. You will collaborate with clients to understand needs, monitor accounts, and drive renewal and expansion opportunities.

The role requires a bachelor’s degree in business or related field and 3–5 years in customer success. Strong communication, data analysis, and strategic planning are essential.

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• 3–5 years of experience in customer success.
• Excellent communication and interpersonal skills.
• Data analysis and strategic planning abilities.
• Proficiency with project management tools.

Responsibilities

• Manage client relationships and ensure customer satisfaction.
• Provide ongoing support and assistance to clients.
• Analyze data to identify trends and develop strategies for improvement.
• Resolve any issues that arise and ensure client success.
• Conduct regular check-ins with clients to understand their needs and goals.

Skills

Relationship management

Customer support

Data analysis

Strategic planning

Project management tools

Communication skills

Interpersonal skills

Problem solving

Client retention

Education

Bachelor’s degree in business, marketing, or related field

Tools

CRM software

Job description

Meridian Global, a global logistics and supply chain solutions company, seeks a Customer Success Manager in Fort Worth, TX. This full-time role involves ensuring clients' success with a competitive compensation and benefits package.

As a Customer Success Manager, you’ll collaborate with clients to understand their needs, manage relationships, and provide ongoing support. Your tasks include regular check-ins, data analysis, and developing strategies to enhance client satisfaction.

Join a dedicated team in Fort Worth, TX, in a collaborative and innovative workplace where you’ll have the opportunity to work with state-of-the-art tools and technologies. We promote continuous learning and growth, supporting employees’ professional and personal success through various training programs, workshops, and mentorship opportunities. In this role, you’ll be responsible for tasks such as project management, data analysis, and software development, contributing to the success of our projects and clients. We value a diverse and inclusive workplace, fostering an environment where employees can thrive and reach their full potential. If you’re looking to grow your career in a supportive and dynamic setting, we encourage you to apply.

The salary range is $70,000 - $100,337 per year, with a comprehensive benefits package including health, dental, and vision insurance, retirement plans, and paid time off.

Requirements include a bachelor’s degree in business, marketing, or a related field, along with 3-5 years of experience in customer success. Excellent communication and interpersonal skills, data analysis, and strategic planning are essential.

We value a diverse and inclusive workplace, fostering an environment where employees can thrive and reach their full potential.

• Manage client relationships and ensure customer satisfaction
• Provide ongoing support and assistance to clients
• Analyze data to identify trends and develop strategies for improvement
• Resolve any issues that arise and ensure client success
• Conduct regular check-ins with clients to understand their needs and goals
• Bachelor’s degree in business, marketing, or a related field
• 3-5 years of experience in customer success or a similar role
• Excellent communication and interpersonal skills
• Strong understanding of data analysis and strategic planning
• Proficiency in project management tools
• Passion for helping clients succeed