Data Center Training Lead: Lab & SOPs Excellence

Amazon; Hamlet (NC); On-site; USD 80,000 - 139,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technical Trainer to deliver technical training for Data Center Communities (DCC) Operations, ensuring new hires are equipped to operate and maintain AWS data center infrastructure.

The role covers designing instructor-led sessions, managing training logistics, maintaining instructor qualifications, and developing lab SOPs and scenarios across regions. The position requires a trainer with classroom management skills, knowledge of data center

Qualifications

• Experience as a trainer and ability to manage a classroom of learners.
• Bachelor's degree or 2+ years of experience in electrical/mechanical systems.
• Knowledge of data center critical infrastructure systems such as feeders, transformers, generators, switchgear, UPS, ATS, PDU, chillers, pumps, AHUs and CRAC units.

Responsibilities

• Design and deliver instructor-led training sessions covering data center operations, critical infrastructure systems, and SOPs.
• Manage logistics of new hire training programs, including scheduling, classroom coordination, and lab space utilization.
• Maintain and certify instructor qualifications and perform certification observations.
• Monitor trainee progress and address behavioral or policy issues.
• Process training completions and maintain accurate training records.
• Serve as SME for lab equipment and training facilities; maintain spaces and equipment.
• Develop SOPs for lab operation and create realistic training scenarios across regions.
• Collaborate with SMEs to update training materials and stay current with data center technologies and practices.

Skills

Training experience

Classroom management

Data center knowledge

Education

Bachelor's degree in electrical or mechanical engineering

2+ years in industrial electrical or mechanical systems

Tools

Learning Management Systems (LMS)

Job description

Amazon Data Services, Inc. is seeking a Data Center Technical Trainer to deliver technical training for Data Center Communities (DCC) Operations, ensuring new hires are equipped to operate and maintain AWS data center infrastructure.

The role covers designing instructor-led sessions, managing training logistics, maintaining instructor qualifications, and developing lab SOPs and scenarios across regions. The position requires a trainer with classroom management skills, knowledge of data center